As the globalization of industries and marketplaces bring a mix of the diverse cultures of the world, it is more important than ever for managers and small business owners to understand enhance their communication skills.
In this digital age it is essential, no matter what industry your work in, to know how to effectively convey and receive messages in person as well as via phone, email and social media. messages in person as well as via phone, email and social media.
This course is design with following Objectives
- Communication is the exchange of information and ideas, whether written or verbal. - Understand communication and the communication process - List and overcome the filters/barriers.
And Below Training Benefits to Participants.
- Enhanced Personal & Professional image. - Mastering International Protocol & personal diplomacy. - Proficiency and competence in various forms of corporate and diplomatic communication. - Increased self-confidence in official, formal and informal contacts. - Sharpened professional communication skills. - Increased confidence in public relations. - Perfected understanding of formal and informal dress, including evening attire. - Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.
Business English refers to the speaking, reading and writing skills needed to communicate effectively in an international business setting. It includes the ability to understand and speak out during meetings, as well as the ability to read and write clear, well-formulated emails that are free from confusing grammar errors.
This instructor-led, live training is aimed at persons working in an international business environment who wish to quickly improve their listening, speaking and writing skills to be more effective leaders and team members.
By the end of this training, participants will be able to:
- Learn tools and tactics to quickly expand their workplace English vocabulary. - Focus on only the relevant parts of the English language needed to be more effective at work. - Gain confidence in their ability to communicate with authority by phone, email and in meetings. - Practice techniques to influence and persuade customers, managers, and peers. - Apply a systematic approach to continue improving their Business English skills after the training.
Format of the Course
- Interactive lecture and discussion. - Lots of exercises and practice.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
- Their colleagues - Their bosses - Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions - Slide Presentations - Exercises and Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour - Understand the strengths and weaknesses of the various communications media available - Manage their internal and external customers and stakeholders - Explain how to deal with the difficult situations they may encounter in the office
- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :
- Their colleagues - Their bosses - Their internal and external customers and stakeholders
Course Objectives
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour - Understand the strengths and weaknesses of the various communications media available - Manage their internal and external customers and stakeholders
Format
The course will be a highly-interactive combination of:
- Facilitated Discussions - Slide Presentations - Exercises and - Case Studies
Managers, Team Leaders and staff members who feel that:
- They are attending too many meetings - Their time is being “stolen” by other people - They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions - Slide Presentations - Exercises and Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings - Follow the standard processes for calling, managing and preparing the output of meetings - Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…
Staff who need to be fully aware of the issues surrounding People and Team Management for:
- Themselves - Their colleagues (peers) - Their bosses - Their team members - Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions - Slide Presentations - Exercises and - Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour - Understand the strengths and weaknesses of the various communications media available - Appreciate how to manage, motivate and develop their team members - Manage their internal and external customers and stakeholders - Explain how to deal with the difficult situations they may encounter in the office
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