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Course Outline

Understanding Ourselves and Others

  • Recognising that requesting others to join a meeting imposes our specific priorities upon them
  • Exploring the factors that drive our behaviour
  • Assessing awareness of how our conduct impacts others: do they consistently respond as we expect or as is appropriate? If not, what are the underlying reasons…?

The Process for Managing Meetings

  • Evaluating the necessity of a meeting; considering alternatives; and determining if any alternative is more suitable
  • Implementing the workflow for convening, conducting, and preparing for meetings:
    • Drafting a meaningful agenda that outlines meeting objectives, topics to be covered, and suggested time allocations
    • Inviting only essential participants – excluding those who are not required
    • Conducting the meeting: ensuring only relevant contributions are made (while distinguishing clearly between relevant and irrelevant input); adhering to the agenda; and respecting time limits
    • Generating clear outputs: ensuring action points are recorded, even if detailed minutes are not required
    • Scheduling any necessary follow-up sessions

Attending Meetings

  • Questioning the need to attend every meeting to which one is invited
  • Determining the criteria for deciding whether to accept or decline an invitation
  • Identifying valid reasons for declining to participate
  • Understanding permissible actions during a meeting regarding attendee management, subject matter, and timing

Other Personal Efficiency and Time Management Issues

  • Setting personal and professional objectives – and committing to achieving them
  • Work Prioritisation
    • Establishing methods for deciding what tasks are essential
    • Developing strategies to prioritise these activities effectively
  • Employee-Imposed Time: evaluating whether staff and colleagues are working for you, or vice versa
  • Time Bandits: identifying other factors that drain your time and strategies to address them
    • E-mails
    • Telephone calls
    • Unplanned interruptions
    • Displacement activities: such as procrastination
    • Other factors
  • Effective Delegation
  • Assertiveness: finding compromises and learning to say “no” effectively
 7 Hours

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