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Duration 7 hours
Course Outline
Comprehending Workplace Sensitivity
- Defining the concepts of sensitivity and respect in professional contexts
- Evaluating the impact of verbal communication, tone, and body language
- Building awareness of cultural, personal, and social differences
Identifying and Mitigating Unconscious Bias
- Understanding the formation of biases and their effect on decision-making processes
- Recognizing examples of microaggressions and unintentional offenses
- Implementing practical strategies to minimize bias and ensure fairness
Empathy and Emotional Intelligence
- Comprehending the perspectives and emotions of others
- Practicing active listening and compassionate communication styles
- Leveraging empathy to bolster trust and team collaboration
Navigating Sensitive Situations
- Providing constructive responses to conflict or perceived offenses
- Maintaining professional composure under pressure
- Transforming difficult conversations into valuable learning opportunities
Developing an Inclusive Culture
- Encouraging respect, openness, and a sense of shared responsibility
- Promoting everyday behaviors that support inclusivity
- The role of leadership in modeling sensitive and empathetic conduct
Practical Application and Reflection
- Case-based exercises exploring sensitive workplace scenarios
- Group discussions to share insights and reflections
- Developing a personal action plan to apply sensitivity principles
Summary and Future Actions
- Reviewing core concepts and effective practices
- Committing to ongoing awareness and mutual respect
- Establishing guidelines for sustaining long-term inclusivity in the workplace
Requirements
- Professional experience in team-oriented or customer-facing roles
- A willingness to engage in self-reflection and group discussions
- No previous training in diversity or inclusion is necessary
Target Audience
- Team members and leaders dedicated to fostering respect and inclusion within the workplace
- Managers seeking to cultivate empathy and awareness among their teams
- Organizations committed to reinforcing a culture of sensitivity and mutual understanding
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
