Communicating and Influencing - For Managers and Team Leaders Training Course
Audience
Employees who must have a comprehensive understanding of the key issues related to Communicating and Influencing:
- Their colleagues
- Their supervisors
- Their internal and external customers and stakeholders
Course Format
The course features a highly interactive mix of:
- Facilitated Discussions
- Slide Presentations
- Practical Exercises and Case Studies
By the end of the course, participants will be able to:
- Recognize the importance of managing their own behaviour as a prerequisite for influencing others
- Assess the strengths and limitations of various communication mediums
- Effectively manage relationships with internal and external customers and stakeholders
- Explain how to navigate challenging situations encountered in the workplace
Course Outline
This course is largely similar to the Team Members’ course (see separate outline), with the following additions:
- A new module titled: Leadership v Management, which covers:
- The similarities and differences between Leadership and Management. What distinguishes a Great Leader from a Great Manager?
- Management Styles
- An additional module titled: Delivering Change, which covers:
- Why Change succeeds or fails
- Change Principles
- Resistance to Change – and why, occasionally, resistance to change can be beneficial
Open Training Courses require 5+ participants.
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Testimonials (2)
Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.
Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
Course - Communicating and Influencing - For Managers and Team Leaders
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