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Course Outline
Module 1: Self-Awareness and Understanding Others
- What drives our specific behavioral patterns?
- How do we distinguish between behaviors that are acceptable or role-required and those that are not?
- Feedback: Perceiving how others interact with and view us
Module 2: Communication
- Mechanisms of interpersonal communication
- Advantages and drawbacks of different communication mediums
- Defining and achieving effective communication
- Applying individual thinking and learning styles to daily work tasks
Module 3: Emotional Intelligence
- Emotional triggers and their outcomes
- The significance of developing EQ (Emotional Quotient) alongside standard IQ
- Exploring the five components of Goleman’s Emotional Intelligence model:
- Self-Awareness
- Self-Regulation
- Internal Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Defining the concept of delegation
- Steps involved in the delegation process
Module 5: Transactional Analysis
- Understanding why we respond in specific ways to peers and clients
- Strategies for building rapport with colleagues and customers
- The value of authentic rapport in professional relationships
Module 6: Stakeholder Management
- Meeting stakeholder expectations
- Analyzing internal and external stakeholder interests
Module 7: Managing Change
- Nine fundamental principles of change
- Emotional responses to organizational change
- Navigating resistance to change and identifying potential benefits
Module 8: Conflict Resolution
- Root causes of professional conflict
- Key stages in conflict management:
- Analyzing the source of conflict
- Understanding one’s own and others’ positions
- Implementing resolution strategies
- Application of Kilmann’s Five Modes of Conflict Handling
- Strategies for bridging communication gaps
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
