Course Outline
Day 1
Introduction
- Context and background
- Defining professional roles
- The importance of soft skills
- Understanding perception, numeracy, and human nature
- Exploring money, metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The core purpose and intent of communication
- Educating
- Informing
- Persuading
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your listeners
- Understanding worldviews, perspectives, and mental schemas
- Navigating jargon in mixed-level audiences
- Considerations regarding location and national context
- Adjusting for cognitive level and abstraction
3. COMMUNICATION METHODS AND TOOLS
- Essential tools
- Concise screen-based text and summarisation techniques
- Applying the rule of three
- Using examples and analogies effectively
4. STORYTELLING
- The universal appeal and cycles of storytelling
- Leveraging narratives in the workplace
- Techniques for effective story delivery
- The role of non-verbal communication
- The enduring impact and power of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the appropriate level of detail
- Utilising trusted sources
- Visualising data and information effectively
6. INTERPRETATION OF DATA
- Addressing confirmation bias
- Aligning communication intent
- Managing communication status dynamics
7. FEEDBACK
- Various feedback frameworks
- Situation, Behaviour, and Impact (SBI) model
- The Sandwich feedback method
- The Pendleton principle
- Situation, Task, Action, and Result (STAR) model
- The SAID feedback model
- Strategies for receiving constructive feedback
- The practice of active listening
- Guidelines for giving effective feedback
- Focusing on constructive input
- Key insights
Day 3
8. COLLABORATION
- The rationale for collaboration
- Defining the collaborative process
- Fostering a collaborative culture
- Summary of key points
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari Window model
- Balancing conciseness
- The concept of assertiveness
- Basic assertion techniques
- Empathic assertion
- Consequence-based assertion
- Using discrepancy techniques
- Repetition techniques
- The Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Cultivating self-awareness
- Practising self-management
- Developing social awareness
- Enhancing relationship management
12. PERSONAL BRANDING
- Clarifying disclosure and intent
- Steps to building a strong personal brand
- Step 1: Defining your professional goals
- Step 2: Aligning with organisational objectives
- Step 3: Identifying your audience and purpose
- Step 4: Engagement strategies
- Key brand attributes
13. POSITIVE ATTITUDE
- The evolution of Positive Mental Attitude (PMA)
- Cultivating a 'Can-do' mindset and confidence
- Methods for developing and sustaining PMA
- Focusing on distilled positivity
- Final reflections
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite Knowledge and Skills
No specific prerequisites are required for participation, though a certain level of professional experience in any field is advantageous.
Target Audience
The course is typically designed for professionals with a few years of experience; however, the content is universally applicable across most disciplines. It is particularly valuable for specialists who frequently need to explain complex or niche concepts to non-technical stakeholders.
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
