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Course Outline
Introduction
Coaching Fundamentals
- Defining coaching
- Identifying Obstacles
Coaching Models
- Various coaching frameworks
- Selecting the appropriate coaching framework
- Understanding the GROW model
Practical Coaching
- Essential factors for coaching
- Developing into an effective coach
Effective Communication
- Core principles of communication
- Communication preparation and stages
- Conveying the message
- Overcoming communication barriers
Communication and Influence
- Essential components of communication
- Building trust and rapport
- Active listening
- Expression versus provocation
- Questioning techniques
- Summarizing
- Emotional intelligence
- Guidelines for influencing frameworks
- Strategies and practices for influence
Best Practices
- Top practices in coaching
- Effective communication best practices
Summary and Next Steps
Requirements
- No prior requirements are necessary
Target Audience
- Any individual seeking to upgrade their coaching and communication skills
14 Hours
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.