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Course Outline
Core Principles of Effective Communication
The value of clear and concise messaging
- The 7 Cs of communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing typical communication obstacles and strategies to resolve them
- Distinguishing between formal and informal communication approaches
Excelling in Verbal Interaction
- Articulation & Pronunciation: Delivering speech with clarity and assurance
- Pacing & Tone: Projecting professionalism and engagement
- Active Listening: A fundamental component of successful dialogue
- Managing Challenging Dialogues & Delivering Constructive Feedback
Key Aspects of Business Writing
Drafting with precision, accuracy, and brevity
- Grammar and punctuation: Identifying frequent errors and correcting them
- Professional formatting of emails, reports, and business correspondence
- Selecting appropriate tones for various business contexts
Best Practices for Digital Correspondence
Professional email etiquette: Guidelines and pitfalls to avoid
- Designing emails for maximum impact and efficiency
- Navigating sensitive or complex email exchanges
- Leveraging AI and tools for grammar and tone verification
Conclusion & Action Plan
- Key insights and personal reflections
- Individual commitment to continuous improvement
Training Methodologies
- Interactive Discussions & Exercises – Engaging participants through practical, real-world scenarios
- Role-Playing & Simulations – Practicing effective verbal interaction techniques
- Group Work & Peer Feedback – Gaining insights from colleagues' writing and speaking styles
- Practical Writing & Editing Exercises – Gaining hands-on experience in elevating business communication
Requirements
Target Audience: Professionals aiming to refine their verbal and written English communication capabilities.
8 Hours
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
