Course Outline
Session 1: Fundamentals of Effective Communication
Understanding the importance of clear and concise communication
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Identifying common barriers to communication and learning how to overcome them
- Distinguishing between formal and informal communication styles
Session 2: Mastering Verbal Communication
- Articulation & Pronunciation: Speaking clearly and with confidence
- Pacing & Tone: Achieving a professional and engaging delivery
- Active Listening: The cornerstone of effective conversations
- Managing Difficult Conversations & Delivering Constructive Feedback
Session 3: Business Writing Essentials
Writing with clarity, correctness, and conciseness
- Grammar and punctuation: Identifying common errors and learning how to rectify them
- Structuring emails, reports, and business letters with professionalism
- Selecting the appropriate tone for various business situations
Session 4: Email & Digital Communication Best Practices
Professional email etiquette: Best practices and common mistakes
- Structuring emails for maximum impact and efficiency
- Handling sensitive or difficult email communication
- Utilising AI and other tools for grammar and tone checks
Closing & Action Plan
- Review of key takeaways and reflections
- Making personal commitments for continued improvement
Training Methodologies:
-
Interactive Discussions & Exercises – Engaging participants through real-world scenarios
Role-Playing & Simulations – Practicing effective verbal communication
Group Work & Peer Feedback – Learning from each other’s writing and speaking styles
Practical Writing & Editing Exercises – Gaining hands-on experience in improving business communication
Requirements
Target Audience: Professionals looking to upgrade their English verbal and written communication skills.
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
