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Course Outline
Essential Communication Tools
- Defining clear communication goals
- Establishing a mutual understanding of roles
- Identifying the most effective requirements and processes for achieving communication outcomes
- Leveraging common ground to facilitate successful interactions
- Collaborative Team Activity
The Communication Cycle
- Understanding the stages of communication
- Crafting your message
- Tailoring the message to the audience
- Presenting the message effectively
- Recognizing and overcoming communication barriers
- Practical Exercise: Case Studies
Core Communication Competencies
- Exercising choice and control in interactions
- Applying Emotional Intelligence
- Mastering the four key components of communication
- Building trust with stakeholders
- Establishing rapport
- Adopting an outcome-oriented mindset
- Practicing active listening for true understanding
- Expressing views without provocation
- Asking precise, clarifying questions
- Effective summarization techniques
The Art of Influencing
- Broadening your influencing skill set
- Applying a structured influencing framework
- Following best practice guidelines
- Understanding personal needs and motivations
- Devising a personal influencing strategy
- Practical Exercise: Planning and Role-Play
Navigating Challenging Situations and Conflict
- Communicating in a non-defensive manner
- Practical Exercise: Real-world scenarios
- Facilitating open team communication
- Managing difficult or counterproductive behaviors
- Collaborative Exercise: Handling difficult situations
Reflection and Action Planning
- Consolidating key takeaways and developing a plan for continuous improvement
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive
