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Duration 14 hours
Course Outline
Self-Reflection and Understanding Others
- Exploring the drivers behind our behavioural patterns
- Distinguishing between behaviours aligned with professional role expectations and those that fall short of organisational standards
- Perception and feedback: How others perceive and interact with us
Effective Communication
- Mechanisms of interpersonal communication
- Analysing the pros and cons of different communication media
- Defining Effective Communication and strategies to achieve it
- Applying diverse thinking and learning styles to everyday work scenarios
Emotional Intelligence
- Understanding emotions and their subsequent impacts
- Valuing Emotional Intelligence (EQ) alongside standard metrics like IQ
- Daniel Goleman’s five dimensions of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Self-Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding why we react in specific ways towards colleagues and clients
- Techniques for building strong rapport with peers and customers
- The value of “True Rapport” in fostering healthy interpersonal relationships
Stakeholder Management
- Strategies for meeting stakeholder expectations
- Conducting stakeholder analysis across internal and external groups
Navigating Change
- The nine fundamental principles of change
- Managing emotional responses to organisational change
- Understanding resistance to change and leveraging it for positive outcomes
Requirements
Target Audience
This course is tailored for employees who require a comprehensive understanding of communication and influence dynamics with:
- Their immediate peers and colleagues
- Their line managers and superiors
- Their internal and external clients and stakeholders
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.
