Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Understanding Ourselves and Others
- Exploring the drivers behind human behaviour.
- Differentiating between acceptable behaviours, those required by business roles, and those that are not.
- Utilising feedback to understand how others perceive and interact with us.
Communication Skills
- Techniques for effective interaction with others.
- Analyzing the pros and cons of different communication mediums.
- Defining 'Effective Communication' and strategies to achieve it.
- Identifying personal thinking and learning styles and applying them to daily work tasks.
Emotional Intelligence
- Examining emotions and their impact.
- The significance of understanding 'EQ' (Emotional Quotient) alongside traditional IQ.
- Overview of Goleman’s five stages of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding the reasons behind specific reactions to colleagues and customers.
- Strategies for building rapport with colleagues and clients.
- The value of 'True Rapport' in interpersonal relationships.
Stakeholder Management
- Approaches to satisfying stakeholders.
- Conducting stakeholder analysis for both internal and external parties.
Managing Change
- Key principles of change management.
- Navigating emotional responses to change.
- Understanding resistance to change and its potential benefits.
Requirements
Target Audience
This course is designed for staff members who need a comprehensive understanding of communication and influence dynamics with:
- Colleagues
- Line managers
- Internal and external customers and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.