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 Duration 14 hours

Course Outline

Foundations of Communication

  • The communication process and its key stages
  • The critical role of verbal and nonverbal cues
  • Essential techniques and tools for impactful communication

Principles of Effective Communication for Professional Excellence

  • Self-assessment of personal communication styles
  • Identifying common communication errors
  • Recognizing and overcoming communication barriers
  • Stages in the development of interpersonal connections
  • Distinguishing between face-to-face and telephone communication

Communication Dynamics in Organizations

  • Network communication structures within the organization
  • Information flow models and optimization strategies
  • Key tasks and internal communication tools

Mastering Effective Conversations

  • Developing self-image as both sender and receiver
  • Factors influencing the quality of professional interactions
  • Active listening as a cornerstone of effective communication
  • Addressing factors that hinder hearing and understanding
  • The art of asking insightful questions
  • Psychological mechanisms and techniques for positive influence

Building Teams and Enhancing Cooperation

  • Stages of team development: operational principles and potential hazards
  • Strategies for working effectively at each stage
  • Identifying and understanding team roles

Managing Conflict and Competition in Groups

  • Understanding sources and types of conflict
  • Strategic approaches to conflict resolution
  • Evaluating competition within teams: advantages and disadvantages

Analyzing the origins and classifications of conflicts

Cultivating harmony and positive relationships through the concept of assertive behavior

  • Defining the concept of assertiveness
  • Understanding personal rights
  • Identifying opportunities to exercise assertiveness
  • Differentiating behavioral styles: aggressive, submissive, and assertive
  • Constructing "I" statements to express opinions, judgments, and emotions assertively
  • Overcoming the fear of saying "no" and identifying internal blockers
  • Developing self-assertive responses from within

Mutual Respect and the Art of Agreement and Refusal

  • Skills in graceful denial and refusal
  • Techniques for effective argumentation
  • Recognizing and managing manipulation
  • Processing positive and negative forms of criticism
  • Providing and receiving constructive feedback

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