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Duration 14 hours
Course Outline
Foundations of Communication
- The communication process and its key stages
- The critical role of verbal and nonverbal cues
- Essential techniques and tools for impactful communication
Principles of Effective Communication for Professional Excellence
- Self-assessment of personal communication styles
- Identifying common communication errors
- Recognizing and overcoming communication barriers
- Stages in the development of interpersonal connections
- Distinguishing between face-to-face and telephone communication
Communication Dynamics in Organizations
- Network communication structures within the organization
- Information flow models and optimization strategies
- Key tasks and internal communication tools
Mastering Effective Conversations
- Developing self-image as both sender and receiver
- Factors influencing the quality of professional interactions
- Active listening as a cornerstone of effective communication
- Addressing factors that hinder hearing and understanding
- The art of asking insightful questions
- Psychological mechanisms and techniques for positive influence
Building Teams and Enhancing Cooperation
- Stages of team development: operational principles and potential hazards
- Strategies for working effectively at each stage
- Identifying and understanding team roles
Managing Conflict and Competition in Groups
- Understanding sources and types of conflict
- Strategic approaches to conflict resolution
- Evaluating competition within teams: advantages and disadvantages
Analyzing the origins and classifications of conflicts
Cultivating harmony and positive relationships through the concept of assertive behavior
- Defining the concept of assertiveness
- Understanding personal rights
- Identifying opportunities to exercise assertiveness
- Differentiating behavioral styles: aggressive, submissive, and assertive
- Constructing "I" statements to express opinions, judgments, and emotions assertively
- Overcoming the fear of saying "no" and identifying internal blockers
- Developing self-assertive responses from within
Mutual Respect and the Art of Agreement and Refusal
- Skills in graceful denial and refusal
- Techniques for effective argumentation
- Recognizing and managing manipulation
- Processing positive and negative forms of criticism
- Providing and receiving constructive feedback
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality