Online or onsite, instructor-led live Management training courses in India.
Testimonials
Trainer, Richard was very good.
Lisa Johansen
Course: The Compliance and MLRO Refresher Programme
Tabitha was engaging, very knowledgeable, clear and prepared.
Cécile McNeil
Course: Corporate Governance
She was very personable and presented a fluid delivery of the course material.
Karli Buckle
Course: Corporate Governance
I genuinely enjoyed this course because it was short & to the point.
MUSAAD ALOLAYAN
Course: Handling Conflict with Confidence
I liked the alistair's knowledge and presentation style.
yvette pranger
Course: Strategic Planning in Practice
The whole day was just great and relaxed which really helped. All the printouts really helped.
Louise Mackrell
Course: Corporate Governance
Concepts are shown in such a way that they can be applied in real life scenarios. Due to the size of the class, the discussion was a bit more informal which resulted in a more fee-flowing and open discussion.
Cezar Canlas
Course: Strategic Planning in Practice
Very practical. Trainer was very flexible in ensuring we meet our needs.
Eric Guevarra
Course: Strategic Planning in Practice
It was a one to one session so I was able to ask specific questions relating to my own company needs. The course covered the topic really well and gave me many ideas and actions to take away.
Hazel Matthews
Course: Corporate Governance
We could practice on real situation and Helen gave to me a lot of practical tips.
Elisa Venturini
Course: Assertiveness
I generally enjoyed the topic.
Alberto Banzon
Course: Lean Management: Lean management in manufacturing
I was benefit from that Armor management personnel is taking it seriously.
Ed Huet - Armscor
Course: Lean Management: Lean management in manufacturing
Alvin did a GREAT job of engaging the participants. He relayed many examples of his personal experiences with implementing lean and he has (and it comes across well) a very engaging personality. Great instructor that makes the learning experience fun and engages his audience well!.
Don Dehmlow - Armscor
Course: Lean Management: Lean management in manufacturing
The exercise that we do to apply what we learned.
Joey Espinosa - Armscor
Course: Lean Management: Lean management in manufacturing
The training was very competent and resourceful.
Nomer Velena - Armscor
Course: Lean Management: Lean management in manufacturing
When our trainer goes outside with us, gives us the initial assessment to the plant, and actually relate the current state to the techniques he shared.
Ma. Angeloubert Pelonio - Armscor
Course: Lean Management: Lean management in manufacturing
I was benefit from the value Stream Mapping, Lean Concept and practice, Process waste identification.
Emmanuel Erickson Dacanay - Armscor
Course: Lean Management: Lean management in manufacturing
I genuinely was benefit from the lean Exercise - 8 wastes.
Arnold Mascareñas
Course: Lean Management: Lean management in manufacturing
It was interactive. Was not boring at all.
ITPPL Services, Inc.
Course: Management and Team Development
I like everything about the training. I've learned new things specially in conflict management.
ITPPL Services, Inc.
Course: Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.
Genafe Grace Amon - ITPPL Services, Inc.
Course: Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course: Management and Team Development
The personal experience the trainer shared to us that provides lessons and teach us how to handle any situation.
ITPPL Services, Inc.
Course: Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course: Management and Team Development
The new approach of 5's and its good effect to our company if implemented.
Noel Nadnadin - Armscor
Course: Lean Management: Lean management in manufacturing
I enjoyed the revived mindfulness in the workplace.
Paolo Emerson Lagrosas - Armscor
Course: Lean Management: Lean management in manufacturing
I really enjoyed the handling Conflict.
ITPPL Services, Inc.
Course: Management and Team Development
Trainer knows when to throw punch lines to keep the class attentive to his discussions.
Reynaldo II Avila - Armscor
Course: Lean Management: Lean management in manufacturing
I really enjoyed the Training Exercises.
Olivia Gabriel - Armscor
Course: Lean Management: Lean management in manufacturing
I liked the examples and application of tools and systems.
john rowel cobangbang - Armscor
Course: Lean Management: Lean management in manufacturing
I really liked the everything.
KEEVEN LUNA - Armscor Global Defense, Inc.
Course: Lean Management: Lean management in manufacturing
I enjoyed the applied knowledge. Not just lecture but also exercises and activities.
Armscor Global Defense, Inc.
Course: Lean Management: Lean management in manufacturing
That after 3 days of training I have the entire overview on Agile how to use them in my case, how to calculate efficiency, approach negative employees and many more.
Joanna Meza - Zurich Insurance
Course: Managing Agile Projects with Lean and Kanban
The theorie was OK, partly aready known. The excercises and the following analysis were very helpfull.
Iwona Hiltebrand - Credit Suisse AG
Course: Handling Conflict with Confidence
Time given for self reflection and improvement.
Credit Suisse AG
Course: Handling Conflict with Confidence
I enjoyed the trainer Attitude and style, her knowledge and structure of training.
Mahsa Chegini - Albemarle
Course: Handling Conflict with Confidence
I really liked the about lean principles.
Jemson Dela cruz
Course: Lean Management: Lean Management in Manufacturing
The simulation exercises (workshop) gave me a real feel of how it is to experience "leaning" up the process. It provides a "sticking effect" to the theories that were discussed.
Bethany Magpayo - Embassy of Canada, Manila
Course: Lean Services: Lean Management For The Service Industry
Statistics 101 and different ways of interpreting/presenting data results.
Embassy of Canada, Manila
Course: Lean Services: Lean Management For The Service Industry
simulation exercises
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
It was fast-paced. I did not get bored. Topics are interesting. Trainer was very knowledgeable.
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
The way the course was presented, including the exercises and simulation.
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Interactive and practical
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
The exercises conducted. They were challenging but provided valuable insight. :)
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Excellent Trainer - knowledgeable, interesting presentation and was able to connect with his audience.
Catherine Perez - Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Informative
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Participating ion activities.
ARCHIE CANOZA - Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
I really was benefit from the 5s.
robert francisco - Armscor
Course: Lean Management: Lean management in manufacturing
I mostly liked the 5s.
bricio cruz - Armscor
Course: Lean Management: Lean management in manufacturing
I genuinely liked the 5s.
Wilson de jesus - Armscor Global Defense, Inc.
Course: Lean Management: Lean management in manufacturing
Management Course Outlines in India
Course Name
Duration
Overview
Course Name
Duration
Overview
14 hours
Overview
This training course has been created for investors, business owners, directors, managers, executives and analysts who need to develop strategic planning skills. It is not designed for academic purposes, but to start realizing your dreams today.
This course focuses on strategic planning for businesses in which flexibility and constant learning is the most important thing. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice.
This course focuses on strategic planning for businesses in which flexibility and constant learning is the most important thing. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice.
14 hours
Overview
Audience
This course has been created for analysts, forecasters wanting to introduce or improve forecasting which can be related to sale forecasting, economic forecasting, technology forecasting, supply chain management and demand or supply forecasting.
Description
This course guides delegates through series of methodologies, frameworks and algorithms which are useful when choosing how to predict the future based on historical data.
It uses standard tools like Microsoft Excel or some Open Source programs (notably R project).
The principles covered in this course can be implemented by any software (e.g. SAS, SPSS, Statistica, MINITAB ...)
This course has been created for analysts, forecasters wanting to introduce or improve forecasting which can be related to sale forecasting, economic forecasting, technology forecasting, supply chain management and demand or supply forecasting.
Description
This course guides delegates through series of methodologies, frameworks and algorithms which are useful when choosing how to predict the future based on historical data.
It uses standard tools like Microsoft Excel or some Open Source programs (notably R project).
The principles covered in this course can be implemented by any software (e.g. SAS, SPSS, Statistica, MINITAB ...)
7 hours
Overview
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
- Understand and overcome the barriers to being assertive
- Recognise behaviour traits within yourself and others and learn effective strategies for managing them
- Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
- Effectively manage difficult situations.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
- Understand and overcome the barriers to being assertive
- Recognise behaviour traits within yourself and others and learn effective strategies for managing them
- Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
- Effectively manage difficult situations.
7 hours
Overview
The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:
- State the difference between mentoring and coaching
- Discuss relevant learning theories
- Describe different learning styles
- Explain the feedback model
- Outline basic coaching principles
- State the component parts of the GROW coaching model
- State the difference between mentoring and coaching
- Discuss relevant learning theories
- Describe different learning styles
- Explain the feedback model
- Outline basic coaching principles
- State the component parts of the GROW coaching model
14 hours
Overview
Audience
All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues;
Format of the course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Case Studies
- Examples
Course Objectives
By the end of this course, delegates will be able to:
- Explain how AML and CTF might be prevented
- Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them
- Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing
- Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity
- Understand some of the other “hot spots” in Financial Crime
All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues;
Format of the course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Case Studies
- Examples
Course Objectives
By the end of this course, delegates will be able to:
- Explain how AML and CTF might be prevented
- Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them
- Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing
- Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity
- Understand some of the other “hot spots” in Financial Crime
7 hours
Overview
The Compliance and MLRO Refresher Programme examines the key risk management issues and topics that are of vital importance in today’s highly-regulated environment. As well as being targeted at Compliance Officers, MLROs, MLCOs and other risk management professionals it is also aimed at members of senior management and board members keen to know more about what to expect from the risk control functions within their organisations. The Programme is lectured by subject-matter-expert from the UK.
The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements.
The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements.
7 hours
Overview
Audience
All staff needing a working knowledge of Corporate Governance for their organisation
Format of the course
A highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Examples
- Exercises
- Case Studies
All staff needing a working knowledge of Corporate Governance for their organisation
Format of the course
A highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Examples
- Exercises
- Case Studies
7 hours
Overview
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
- Facilitated Discussions
- Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions
Staff who need to be fully prepared to deliver high quality Coaching sessions
- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
- Facilitated Discussions
- Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions
14 hours
Overview
Audience
Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
14 hours
Overview
Audience
Staff who need to be fully aware of the issues surrounding Conflict and how to deal with it with:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Understand conflict and its effect on ourselves and others
- Define assertive and non-assertive behaviours
- Appreciate the need for self-management before managing others
- Develop capability in engaging conflict assertively
- Build confidence through demonstrations and practical simulations
Staff who need to be fully aware of the issues surrounding Conflict and how to deal with it with:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Understand conflict and its effect on ourselves and others
- Define assertive and non-assertive behaviours
- Appreciate the need for self-management before managing others
- Develop capability in engaging conflict assertively
- Build confidence through demonstrations and practical simulations
7 hours
Overview
Audience
Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
By the end of the course, delegates will be able to:
- Understand the different skills required for Managing and for Leading
- Develop their team in the most-effective way
- Explain how best to deliver Change in their part of the organisation
- Manage staff performance better
- Successfully negotiate their preferred solutions
- Explain how to deal with the difficult situations they may encounter in the office
Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
By the end of the course, delegates will be able to:
- Understand the different skills required for Managing and for Leading
- Develop their team in the most-effective way
- Explain how best to deliver Change in their part of the organisation
- Manage staff performance better
- Successfully negotiate their preferred solutions
- Explain how to deal with the difficult situations they may encounter in the office
21 hours
Overview
Audience
Staff who need to be fully aware of the issues surrounding People and Team Management for:
- Themselves
- Their colleagues (peers)
- Their bosses
- Their team members
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Appreciate how to manage, motivate and develop their team members
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office
Staff who need to be fully aware of the issues surrounding People and Team Management for:
- Themselves
- Their colleagues (peers)
- Their bosses
- Their team members
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Appreciate how to manage, motivate and develop their team members
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office
14 hours
Overview
Audience:
This course is designed for all staff requiring a wider view of the Change Process to get the best results for their part of the business
Format of the course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
At the end of this course, attendees will be able to:
- Explain the basic Change Strategies that underpin the planning for change in an organisation
- Understand the use and application of the 9 Change Principles
- Construct a Change Plan suitable to their part of the business
This course is designed for all staff requiring a wider view of the Change Process to get the best results for their part of the business
Format of the course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
At the end of this course, attendees will be able to:
- Explain the basic Change Strategies that underpin the planning for change in an organisation
- Understand the use and application of the 9 Change Principles
- Construct a Change Plan suitable to their part of the business
21 hours
Overview
Audience
Senior Managers who need an insight into the issues of Strategic Management and its application
Format of the course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Case-Studies and Examples
By the end of the course, delegates will be able to:
- Define issues underpinning successful strategic leadership and the link to a strong organisational climate
- Describe a range of strategic business models and their potential implications for their own business
- Define the critical concepts underpinning building high performing teams and managing change
- Define and use key financial measures of strategic success
Senior Managers who need an insight into the issues of Strategic Management and its application
Format of the course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Case-Studies and Examples
By the end of the course, delegates will be able to:
- Define issues underpinning successful strategic leadership and the link to a strong organisational climate
- Describe a range of strategic business models and their potential implications for their own business
- Define the critical concepts underpinning building high performing teams and managing change
- Define and use key financial measures of strategic success
21 hours
Overview
Audience
This course is designed for all staff requiring a wider view of their part of the business; their specific roles within it; and of their involvement in improving its contribution to the organisation as a whole
Format of the course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises
By the end of the workshop, attendees will be able to:
- Explain what “brand” is and how they can influence it
- Understand the process for Change strategies and your company’s position within them
- Detail the relevant principles underlying any change to a business
- Realise the importance of Customer / Stakeholder relationships in the successful running of any business
- Define the financial aspects of a business and of the delegates’ part of that business
- Determine the important aspects of negotiating to ensure the best possible outcome for their part of the business
This course is designed for all staff requiring a wider view of their part of the business; their specific roles within it; and of their involvement in improving its contribution to the organisation as a whole
Format of the course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises
By the end of the workshop, attendees will be able to:
- Explain what “brand” is and how they can influence it
- Understand the process for Change strategies and your company’s position within them
- Detail the relevant principles underlying any change to a business
- Realise the importance of Customer / Stakeholder relationships in the successful running of any business
- Define the financial aspects of a business and of the delegates’ part of that business
- Determine the important aspects of negotiating to ensure the best possible outcome for their part of the business
7 hours
Overview
This course has been created for decision makers whose primary goal is not to do the calculation and the analysis, but to understand them and be able to choose what kind of statistical methods are relevant in strategic planning of the organization.
For example, a prospect participant needs to make decision how many samples needs to be collected before they can make the decision whether the product is going to be launched or not.
If you need longer course which covers the very basics of statistical thinking have a look at 5 day "Statistics for Managers" training.
For example, a prospect participant needs to make decision how many samples needs to be collected before they can make the decision whether the product is going to be launched or not.
If you need longer course which covers the very basics of statistical thinking have a look at 5 day "Statistics for Managers" training.
7 hours
Overview
Participant Profiles
CxO, Operation Managers, Enterprise Architects, Business and System Analysts and Designers
Objective
This introduction seminar provides you with an overview of the digital business models, business and enterprise architecture frameworks as well as methodologies that organizations are trying to focus on to increase their business agility facing disruptions of the digital age.
In particular, this seminar aims at helping you to understand frameworks and reference architectures that are used worldwide to align digital business models and IT system architectures with the changing competitive landscape.
CxO, Operation Managers, Enterprise Architects, Business and System Analysts and Designers
Objective
This introduction seminar provides you with an overview of the digital business models, business and enterprise architecture frameworks as well as methodologies that organizations are trying to focus on to increase their business agility facing disruptions of the digital age.
In particular, this seminar aims at helping you to understand frameworks and reference architectures that are used worldwide to align digital business models and IT system architectures with the changing competitive landscape.
14 hours
Overview
Objective:
Helping Business Analysts to understand how to efficiently model and validate their business processes and resources in order to increase business agility of their organization on the basis of their target architecture and changing market needs.
This 2 day training course aims at helping delegates to learn how to model their business processes and resources in order to adapt them to changes of their goals, strategies and impacted capabilities as part of the target architecture. On the basis of the key elements of business performance (strategies, tactics, KPI, business capabilities, etc...), delegates learn there how to elaborate a vision centric business process and resource cartography. Then, only using the appropriate BPMN and UML notation adapted to their language, they understand how to adapt them to changing strategies, tactics and policies.
Helping Business Analysts to understand how to efficiently model and validate their business processes and resources in order to increase business agility of their organization on the basis of their target architecture and changing market needs.
This 2 day training course aims at helping delegates to learn how to model their business processes and resources in order to adapt them to changes of their goals, strategies and impacted capabilities as part of the target architecture. On the basis of the key elements of business performance (strategies, tactics, KPI, business capabilities, etc...), delegates learn there how to elaborate a vision centric business process and resource cartography. Then, only using the appropriate BPMN and UML notation adapted to their language, they understand how to adapt them to changing strategies, tactics and policies.
21 hours
Overview
Audience
- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Course Objectives
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
Format
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Course Objectives
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
Format
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
35 hours
Overview
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
35 hours
Overview
Overview
Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions.
Key features include:
- the explanation of the current risk-based regulations
- detailed review of the major risks faced by banks
- industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
- using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
- what challenges could be faced by risk managers in the future.
The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss.
Objectives
The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:
- major risk within the financial industry and the major international risk regulations
- how to manage a bank’s assets and liabilities whilst maximising return
- the interaction between risk types and how banks use an integrated approach for their management
- corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
- how to develop a culture of risk governance as a tool for minimising unnecessary risk taking
Who should attend this seminar
This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:
- Board level bank management
- Senior managers
- Senior risk managers and analysts
- Senior directors and risk managers responsible for strategic risk management
- Internal auditors
- Regulatory and compliance personnel
- Treasury professionals
- Asset and liability managers and analysts
- Regulators and supervisory professionals
- Suppliers and consultants to banks and the risk management industry
- Corporate governance and risk governance managers.
Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions.
Key features include:
- the explanation of the current risk-based regulations
- detailed review of the major risks faced by banks
- industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
- using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
- what challenges could be faced by risk managers in the future.
The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss.
Objectives
The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:
- major risk within the financial industry and the major international risk regulations
- how to manage a bank’s assets and liabilities whilst maximising return
- the interaction between risk types and how banks use an integrated approach for their management
- corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
- how to develop a culture of risk governance as a tool for minimising unnecessary risk taking
Who should attend this seminar
This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:
- Board level bank management
- Senior managers
- Senior risk managers and analysts
- Senior directors and risk managers responsible for strategic risk management
- Internal auditors
- Regulatory and compliance personnel
- Treasury professionals
- Asset and liability managers and analysts
- Regulators and supervisory professionals
- Suppliers and consultants to banks and the risk management industry
- Corporate governance and risk governance managers.
35 hours
Overview
Overview
This 5-day course will help delegates develop their strategic thinking, planning and management skills including the tactical and operational requirements for successful implementation in a banking environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.
The core objective of the programme is to equip the executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of the executives to handle the complexities and uncertainties of managing a high performance financial institution.
Learning Objectives
After attending this course, delegates will be able to:
- Describe the main problems that are faced by a large bank;
- Explain the various approaches to organisational development planning;
- Analyse the current business environment and influences affecting the organisation;
- Analyse resources within and external to the organisation;
- Explain the various approaches to managing strategy and it place in the business plan;
- Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
- Apply a deeper understanding of strategic development plans;
- Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
- Define approaches to managing the identified risks;
- Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
- Design policies, systems and processes to successfully implement the emergent strategic plans;
- Cover the key steps in change management
Who Should Attend
- Product/Service Managers
- Newly appointed as well as established Managers and Team Leaders
- Heads of Operations
- Senior Bank Managers
- Human Resource Managers
- Operations Managers
- Marketing Managers
Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.
This 5-day course will help delegates develop their strategic thinking, planning and management skills including the tactical and operational requirements for successful implementation in a banking environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.
The core objective of the programme is to equip the executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of the executives to handle the complexities and uncertainties of managing a high performance financial institution.
Learning Objectives
After attending this course, delegates will be able to:
- Describe the main problems that are faced by a large bank;
- Explain the various approaches to organisational development planning;
- Analyse the current business environment and influences affecting the organisation;
- Analyse resources within and external to the organisation;
- Explain the various approaches to managing strategy and it place in the business plan;
- Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
- Apply a deeper understanding of strategic development plans;
- Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
- Define approaches to managing the identified risks;
- Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
- Design policies, systems and processes to successfully implement the emergent strategic plans;
- Cover the key steps in change management
Who Should Attend
- Product/Service Managers
- Newly appointed as well as established Managers and Team Leaders
- Heads of Operations
- Senior Bank Managers
- Human Resource Managers
- Operations Managers
- Marketing Managers
Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.
14 hours
Overview
Kanban Management Professional 1 (KMP1) is a highly interactive two-day course accredited by the Lean Kanban University (LKU). It combines teaching, group discussions and a fully immersive simulation to illustrate how the Kanban Method helps individuals, teams, and organisations to manage and improve the delivery of products and services to their customers.
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.
You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation.
What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service
Who Is This Course For?
Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:
Programme and delivery managers
Product and project managers
Product developers, software developers and testers
People working in operations or support
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.
You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation.
What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service
Who Is This Course For?
Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:
Programme and delivery managers
Product and project managers
Product developers, software developers and testers
People working in operations or support
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation
21 hours
Overview
Course goal:
To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities.
Overview:
- GRC Basic terms and definitions
- Principles of GRC
- Core components, practices and activities
- Relationship of GRC to other disciplines
To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities.
Overview:
- GRC Basic terms and definitions
- Principles of GRC
- Core components, practices and activities
- Relationship of GRC to other disciplines
7 hours
Overview
KAIZEN is derived from Japanese and means "continuous improvement". It can be used in the workplace as well as in the work process.
14 hours
Overview
This course is part of the Data Scientist skill set (Domain: Advisory & Leadership).
21 hours
Overview
This course is created for people who need to combine Agile (notably SCRUM), with Lean and Kanban togather to manage their projects.
It combines the worlds of product design and software design.
It combines the worlds of product design and software design.
21 hours
Overview
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.
OBJECTIVES
- Developing competencies in the area of professional customer care
- Increasing the efficiency of communication with customers
- Attaining the knowledge of how to get to the underlying needs and expectations of customers
- Building strong and sustainable relationships with clients
- Expanding the positive image of the company in the market
- Identifying, reducing, and overcoming objections and barriers
- Learning about personalities and communication preferences when dealing with clients
- Establsihing the ability to create an open environment for communication
- Developing skills to communicate clearly and effectively
- Identifying barriers to effective communication
- Mastering body language and non-verbal communication
METHODS
- Role-playing
- Self-assessment tests
- Exercises in groups
- Individual work
- Practice sessions
- Lectures
- Discussions
LEARING OUTCOMES
At the completion of this course, participants will be able to:
- Adopt a focused customer care strategy
- Identify key customer issues
- Build the professional image of the company
- Adapt to specific customer behaviour styles
- Increase customer loyalty through exceptional customer service
- Develop communication abilities with clients
- Use techniques to build relationships
- Develop a personal action plan to improve customer service skills
- Show gestures of generosity and high quality customer care
- Use techniques to deal with difficult situations
- Recognise barriers to the delivery of outstanding customer service
OBJECTIVES
- Developing competencies in the area of professional customer care
- Increasing the efficiency of communication with customers
- Attaining the knowledge of how to get to the underlying needs and expectations of customers
- Building strong and sustainable relationships with clients
- Expanding the positive image of the company in the market
- Identifying, reducing, and overcoming objections and barriers
- Learning about personalities and communication preferences when dealing with clients
- Establsihing the ability to create an open environment for communication
- Developing skills to communicate clearly and effectively
- Identifying barriers to effective communication
- Mastering body language and non-verbal communication
METHODS
- Role-playing
- Self-assessment tests
- Exercises in groups
- Individual work
- Practice sessions
- Lectures
- Discussions
LEARING OUTCOMES
At the completion of this course, participants will be able to:
- Adopt a focused customer care strategy
- Identify key customer issues
- Build the professional image of the company
- Adapt to specific customer behaviour styles
- Increase customer loyalty through exceptional customer service
- Develop communication abilities with clients
- Use techniques to build relationships
- Develop a personal action plan to improve customer service skills
- Show gestures of generosity and high quality customer care
- Use techniques to deal with difficult situations
- Recognise barriers to the delivery of outstanding customer service
7 hours
Overview
Gain understanding and insights into the value of investing in corporate social responsibility, philanthropy and sustainability. Training is conducted in an interactive form and includes a number of case studies.
21 hours
Overview
In this instructor-led, live training in India, we walk new managers through the most important concepts of strategic thinking, putting theory into practice through task-based activities based on real-life cases. Participants get a unique opportunity to learn new ways of thinking, implement key concepts to solve problems, reflect on how these principles apply to their own work, and listen to and share their own perspectives with their instructor and class peers.
Upcoming Management Courses in India
2021-05-12 09:30:00
21 hours
2021-05-17 09:30:00
35 hours
2021-05-17 09:30:00
35 hours
2021-05-17 09:30:00
35 hours
2021-05-26 09:30:00
21 hours
Other regions in India
Other countries
Consulting in India
Online Management courses, Weekend Management courses, Evening Management training, Management boot camp, Management instructor-led, Weekend Management training, Evening Management courses, Management coaching, Management instructor, Management trainer, Management training courses, Management classes, Management on-site, Management private courses, Management one on one training
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