Course Outline
Communication and Collaboration
- Communication – what is a communication style and why it is important in achieving objectives effectively, motivating, and interacting with the team and colleagues
- Components of effective communication
- Effective message – tools and techniques
The modern 'boss' – team collaboration models and team self-organization
- If people 'want to want,' the entire team has a chance to perform well
- The 'desire' for independent decision-making
- Aim for one goal
- Wanting people to want something is one thing, being able to do it is another
- Supporting effective team self-organization as a system
- Learn through experience
Communication – basics:
- principles of effective communication,
- leadership style and responses,
- proactive communication
- barriers and biases,
- feedback
- tools and techniques for effective communication.
Roles and communication styles:
- diagnosis and identification of preferred communication roles and styles
- effective communication between communication roles and styles,
- colors in communication – the foundation for effective collaboration
Conflicts:
- problems and conflicts – characteristics and potential causes,
- 'Conflict Spiral',
- effective problem and conflict resolution
Communication with the environment:
- communication process,
- communication plan,
- information management,
- communication with the environment,
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Partnership and collaboration in the organization - SRMM® model
- Model maturity levels - Ad hoc spontaneity
- Procedural
- Relational
- Integrated collaboration
- Predictive and forecasting
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Who do I collaborate with?
- Partner Identification
- Mapping interactions with Partners
- Improvement plans
Summary - good and bad practices in communication and team management
Requirements
The training is designed to be interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to build new habits (raising awareness), a mini-lecture on techniques (knowledge), and exercises for new tactics and techniques (skills). After each session, participants receive supplementary materials related to the session covered. Practical content is summarized by mini-lectures providing theoretical foundations and explaining the basic psychological mechanisms that participants experience during the training.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
