Course Outline
Communication and Collaboration
- Communication – what defines a communication style and why it matters in effectively conveying goals, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern 'Boss' – Models of Team Collaboration and Team Self-Organisation
- If people are motivated to want, the entire team has the potential to perform exceptionally
- The drive to make decisions independently
- Aligning towards a single goal
- Ensuring people want to do one thing while being capable of doing another
- Supporting effective team self-organisation as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership styles and their impact on reactions,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Roles and Communication Styles:
- Diagnosing and identifying preferred communication roles and styles
- Effective communication across different roles and styles,
- Colours in communication – the foundation for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes,
- The 'Conflict Spiral',
- Effective problem-solving and conflict resolution
External Communication
- The communication process,
- Communication planning,
- Information management,
- Communication with external stakeholders,
- Partnership and Collaboration in Organisations - SRMM® Model
- Maturity Model Levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational (Relational)
- Integrated Collaboration (Integrated)
- Predictability and Forecasting (Predictive)
- Who do we collaborate with?
- Identifying Partners
- Mapping interactions with Partners
- Improvement Plans
Summary – Best and Worst Practices in Communication and Team Management
Requirements
This training is designed to be highly interactive, with participant engagement exceeding 80% of the session time. Each session follows a consistent dynamic: an opening exercise to build awareness of new habits, a mini-lecture covering techniques (knowledge), and practical exercises to apply new tactics and methods (skill). At the conclusion of each session, participants receive supplementary materials relevant to the topics covered. Practical insights are reinforced through mini-lectures that provide theoretical foundations and explain the underlying psychological mechanisms participants experience during in-class activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
