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Course Outline

Openness to Others: 5 Generations in the Consumer Market, 4 Generations in the Labor Market

  • Openness to Others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
  • Which generation do I represent?
  • Characteristics of the 4 generations active in the labor market: Z, Y, X, and Baby Boomers.

Generational Differences Among Employees:

  • Defining and managing the developmental potential of an employee, considering the specific needs and life circumstances resulting from age – core competencies
  • Techniques and skills related to motivating and managing employees of different ages.

Age Management – How Did We Prepare for the Arrival of the Youngest Generations Y and Z?

  • What is an employee from Generation Y and Z like?
  • What motivates an employee from Generation Y and Z?
  • How to communicate with an employee from Generation Y and Z?
  • How to manage an employee from Generation Y and Z?

Communication X, Y, Z

  • How to design appropriate communication for Generations X, Y, and Z
  • Why must I adapt my message?
  • Common communication tools – Feedback
  • How to communicate to motivate generations?
  • Open communication – Authority in communication
  • Communication in business – fostering collaboration

Management and Motivation XYZ

  • Setting goals and task implementation
  • Team management, coordination of actions, project leadership – intergenerational collaboration
  • What motivates each generation? – The key to the generation
  • How to design collaboration?
  • How to complement each other in business?
  • How to effectively delegate tasks within a team – Competency table
  • How to build natural authority and a sense of self-worth in XYZ?
  • Is Generation Z difficult to manage and what truly motivates them?
  • Will we soon lack employees?
  • Recruiting XYZ – What matters to each generation?

Difficult Situations XYZ – Assertiveness in Communication

  • Managing conflict – difficult situations between generations
  • How to predict conflicts at work?
  • Levels of communication – speaker attitudes (boss, employee, supplier, recipient)
  • How to talk to an employee, supervisor, etc.?
  • Empathy in communication
  • What do different generations expect from me in communication?
  • How to reduce stress through transparent communication?

Requirements

There are no specific requirements needed to attend this course.

 14 Hours

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Price per participant

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