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Course Outline
Openness to Others: 5 Generations in the Consumer Market, 4 Generations in the Labor Market
- Openness to Others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
- Which generation do I represent?
- Characteristics of the 4 generations active in the labor market: Z, Y, X, and Baby Boomers.
Generational Differences Among Employees:
- Defining and managing the developmental potential of an employee, considering the specific needs and life circumstances resulting from age – core competencies
- Techniques and skills related to motivating and managing employees of different ages.
Age Management – How Did We Prepare for the Arrival of the Youngest Generations Y and Z?
- What is an employee from Generation Y and Z like?
- What motivates an employee from Generation Y and Z?
- How to communicate with an employee from Generation Y and Z?
- How to manage an employee from Generation Y and Z?
Communication X, Y, Z
- How to design appropriate communication for Generations X, Y, and Z
- Why must I adapt my message?
- Common communication tools – Feedback
- How to communicate to motivate generations?
- Open communication – Authority in communication
- Communication in business – fostering collaboration
Management and Motivation XYZ
- Setting goals and task implementation
- Team management, coordination of actions, project leadership – intergenerational collaboration
- What motivates each generation? – The key to the generation
- How to design collaboration?
- How to complement each other in business?
- How to effectively delegate tasks within a team – Competency table
- How to build natural authority and a sense of self-worth in XYZ?
- Is Generation Z difficult to manage and what truly motivates them?
- Will we soon lack employees?
- Recruiting XYZ – What matters to each generation?
Difficult Situations XYZ – Assertiveness in Communication
- Managing conflict – difficult situations between generations
- How to predict conflicts at work?
- Levels of communication – speaker attitudes (boss, employee, supplier, recipient)
- How to talk to an employee, supervisor, etc.?
- Empathy in communication
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
Very practical. Trainer was very flexible in ensuring we meet our needs.