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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Historical background and development
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Categorizing waste (muda) in service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) analysis
  • Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
  • A3 Project Thinking: Framework and practical use
  • Comparative overview: Lean vs. Agile vs. Six Sigma

3. Lean Kanban Systems (4 hours)

  • Core components and fundamentals of Kanban
  • Effective board administration
  • Managing Pull signals and Work In Progress (WIP) limits
  • Tracking flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Operational Processes (4 hours)

  • VSM (Value Stream Mapping) techniques
  • Identifying and reducing waste in banking operations
  • Implementing KAIKAKU strategies

5. Additional Lean Methodologies (2 hours)

  • GEMBA observations
  • KAIZEN continuous improvement
  • Root cause analysis using Ishikawa diagrams and the 5 Whys
  • Error-proofing with POKA-YOKE

Review and Future Implementation

Requirements

  • Familiarity with fundamental project management concepts
  • Practical exposure to business or banking process workflows
  • Basic awareness of Agile or Lean philosophies

Target Audience

  • Process managers and business analysts
  • Project leaders within banking and financial services sectors
  • Professionals focused on requirement definition and process optimization

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