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Course Outline
1. Introduction to Lean Thinking (2 hours)
- Defining Lean: Origins and evolution
- Core Lean Principles: Value, Flow, Pull, Perfection
- Types of waste (muda) in service industries
2. Lean for Managing Requirements and Projects (4 hours)
- VOC (Voice of the Customer)
- Prioritisation techniques: MoSCoW, WSJF, Effort-Impact Matrix
- A3 Project Thinking (structure and application)
- Comparative overview of Lean vs Agile vs Six Sigma
3. Lean Kanban (4 hours)
- Fundamentals and components of the Kanban system
- Board management practices
- Pull mechanisms and Work In Progress (WIP) limits
- Flow indicators: Lead Time, Cycle Time, Takt Time
4. Lean in Processes (4 hours)
- VSM (Value Stream Mapping)
- Identifying waste in banking processes
- KAIKAKU
5. Other Lean Tools (2 hours)
- GEMBA
- KAIZEN
- Root cause identification: Ishikawa, 5 Whys
- POKA-YOKE
Summary and Next Steps
Requirements
- A foundational understanding of core project management concepts
- Practical experience with process workflows in business or banking environments
- Familiarity with Agile or Lean principles
Target Audience
- Process managers and analysts
- Project managers within banking and financial services sectors
- Professionals engaged in requirements gathering and process improvement initiatives
16 Hours
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.