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Duration 16 hours
Course Outline
1. Foundations of Lean Thinking (2 hours)
- Defining Lean: Historical background and development
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Categorizing waste (muda) in service industries
2. Applying Lean to Requirements and Project Management (4 hours)
- VOC (Voice of the Customer) analysis
- Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
- A3 Project Thinking: Framework and practical use
- Comparative overview: Lean vs. Agile vs. Six Sigma
3. Lean Kanban Systems (4 hours)
- Core components and fundamentals of Kanban
- Effective board administration
- Managing Pull signals and Work In Progress (WIP) limits
- Tracking flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean in Operational Processes (4 hours)
- VSM (Value Stream Mapping) techniques
- Identifying and reducing waste in banking operations
- Implementing KAIKAKU strategies
5. Additional Lean Methodologies (2 hours)
- GEMBA observations
- KAIZEN continuous improvement
- Root cause analysis using Ishikawa diagrams and the 5 Whys
- Error-proofing with POKA-YOKE
Review and Future Implementation
Requirements
- Familiarity with fundamental project management concepts
- Practical exposure to business or banking process workflows
- Basic awareness of Agile or Lean philosophies
Target Audience
- Process managers and business analysts
- Project leaders within banking and financial services sectors
- Professionals focused on requirement definition and process optimization
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly