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Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution
  • Core Lean Principles: Value, Flow, Pull, Perfection
  • Types of waste (muda) in service industries

2. Lean for Managing Requirements and Projects (4 hours)

  • VOC (Voice of the Customer)
  • Prioritisation techniques: MoSCoW, WSJF, Effort-Impact Matrix
  • A3 Project Thinking (structure and application)
  • Comparative overview of Lean vs Agile vs Six Sigma

3. Lean Kanban (4 hours)

  • Fundamentals and components of the Kanban system
  • Board management practices
  • Pull mechanisms and Work In Progress (WIP) limits
  • Flow indicators: Lead Time, Cycle Time, Takt Time

4. Lean in Processes (4 hours)

  • VSM (Value Stream Mapping)
  • Identifying waste in banking processes
  • KAIKAKU

5. Other Lean Tools (2 hours)

  • GEMBA
  • KAIZEN
  • Root cause identification: Ishikawa, 5 Whys
  • POKA-YOKE

Summary and Next Steps

Requirements

  • A foundational understanding of core project management concepts
  • Practical experience with process workflows in business or banking environments
  • Familiarity with Agile or Lean principles

Target Audience

  • Process managers and analysts
  • Project managers within banking and financial services sectors
  • Professionals engaged in requirements gathering and process improvement initiatives
 16 Hours

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