Course Outline
Gaining Insight into Assertiveness
- Defining assertiveness and clarifying what it is not.
- Distinguishing between passive, aggressive, passive-aggressive, and assertive behavioural patterns.
- Evaluating one’s own communication style.
- Exploring the advantages of assertive communication in a professional setting.
Cultivating Confidence and Self-Awareness
- Pinpointing personal obstacles to assertiveness.
- Overcoming limiting beliefs to build self-confidence.
- Understanding emotional triggers and learning to manage responses effectively.
- Fostering a positive and assured mindset.
Communicating with Assurance
- Mastery of key principles for effective verbal and non-verbal communication.
- Practising active listening and posing impactful questions.
- Articulating opinions, needs, and expectations clearly and respectfully.
- Declining requests professionally without compromising relationships.
Understanding Others and Influencing Positively
- Recognising various communication and behavioural styles.
- Adapting communication approaches to suit different personalities.
- Establishing rapport and building trust.
- Employing influencing techniques to drive positive results.
Navigating Difficult Conversations
- Preparing effectively for challenging dialogues.
- Addressing conflict calmly and constructively.
- Responding with confidence to criticism, complaints, and difficult behaviour.
- Maintaining professionalism while managing emotions under pressure.
Practical Assertiveness Techniques
- Delivering and accepting constructive feedback.
- Negotiating solutions that benefit all parties.
- Applying assertiveness strategies in meetings, presentations, and daily workplace interactions.
- Engaging in practical exercises and role-plays based on real-world workplace scenarios.
Continuous Professional Growth
- Reflecting on personal strengths and areas needing development.
- Formulating a personal plan for improving assertiveness.
- Setting SMART goals to support ongoing development.
- Identifying practical opportunities to utilise new skills in the workplace.
Requirements
No prerequisites are required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
