Course Outline
Grasping the Essence of Assertiveness
- Defining assertiveness: distinguishing it from other behaviours
- Differentiating between passive, aggressive, passive-aggressive, and assertive styles
- Evaluating your unique communication profile
- Exploring the professional benefits of assertive dialogue
Cultivating Confidence and Self-Awareness
- Pinpointing internal barriers that hinder assertiveness
- Refining self-limiting beliefs to bolster self-assurance
- Comprehending emotional triggers and regulating responses
- Instilling a positive, confident mindset
Mastering Confident Communication
- Core principles of verbal and non-verbal expression
- Practising active listening and posing impactful questions
- Articulating opinions, needs, and expectations with clarity and respect
- Declining requests professionally while preserving relationships
Understanding Others and Positive Influence
- Identifying varied communication and behavioural tendencies
- Tailoring your message to suit different personality types
- Fostering rapport and establishing trust
- Applying influence techniques to drive positive results
Navigating Difficult Conversations
- Preparation strategies for high-stakes discussions
- Addressing conflicts calmly and constructively
- Responding with confidence to criticism, complaints, and challenging behaviours
- Maintaining professionalism while managing emotions under pressure
Applying Practical Assertiveness Techniques
- Providing and accepting constructive feedback effectively
- Negotiating solutions that benefit all parties
- Employing assertiveness tactics in meetings, presentations, and daily interactions
- Engaging in role-play exercises based on real-world workplace challenges
Ongoing Professional Growth
- Reflecting on personal strengths and areas for enhancement
- Formulating a personalised plan for assertiveness improvement
- Setting SMART goals for sustained development
- Identifying opportunities to integrate new skills into daily work
Requirements
No prior experience is required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
