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Duration 14 hours
Course Outline
Overview of Root Cause Analysis (RCA)
- Core definitions and the strategic significance of RCA
- Categorizing root causes: systemic, procedural, and behavioral elements
- The position of RCA within the internal audit lifecycle
Recognizing and Articulating Audit Observations
- Addressing frequent challenges encountered in internal auditing
- Best practices for clear and effective documentation of findings
- Differentiating between surface-level symptoms and deep-rooted causes
Essential RCA Techniques for Audit Professionals
- Application of the 5 Whys questioning method
- Utilizing the Fishbone (Ishikawa) Diagram for visual analysis
- Conducting Failure Mode and Effects Analysis (FMEA)
- Employing Pareto Analysis to rank and prioritize causal factors
Executing a Structured RCA Investigation
- Techniques for collecting and interpreting relevant data
- Conducting effective stakeholder interviews to gather facts
- Mapping cause-and-effect relationships for clarity
Formulating and Enacting Corrective Measures
- Converting RCA insights into practical, actionable recommendations
- Designing comprehensive Corrective and Preventive Action (CAPA) plans
- Sustaining the long-term impact and effectiveness of implemented solutions
Embedding RCA in Internal Audit Operations
- Integrating RCA steps into audit planning phases and final reporting
- Leveraging RCA to drive ongoing process optimization
- Establishing protocols for monitoring and reviewing RCA results
Applied Learning through Case Studies and Drills
- Examination of real-world auditing scenarios involving RCA
- Collaborative exercise: performing RCA on simulated audit findings
- Role-play sessions focused on eliciting root causes through interviewing
Recap and Future Action Plan
Requirements
- Foundational knowledge of internal audit workflows and standards
- Practical exposure to risk assessment and compliance monitoring
- Working familiarity with relevant organizational policies and standard operating procedures
Target Audience
- Internal Audit professionals
- Officers specializing in Risk Management and Compliance
- Quality Assurance and Quality Control specialists
- Experts focused on Business Process Improvement
Testimonials (1)
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