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Course Outline
Introduction to Professional Etiquette
- Overview of professional etiquette in the hospitality sector.
- The significance of etiquette in customer service.
- Historical context and the evolution of professional etiquette.
The Art of Hosting
- Roles and duties of a host.
- Preparation for guest arrivals.
- Greeting and welcoming guests.
Dining Etiquette and Table Manners
- Navigating table settings.
- Proper use of cutlery and glassware.
- Napkin etiquette.
- Appropriate conduct at the table.
- Managing special dining scenarios.
Professional Service Techniques
- Procedures for serving and clearing.
- Handling and presenting plates.
- Coordinating multi-course meals.
- Wine and beverage service.
Special Event Management
- Planning and organizing formal events.
- Coordinating with other staff and departments.
- Managing unforeseen circumstances and guest demands.
Cultural Sensitivity and International Etiquette
- Understanding and respecting cultural diversity.
- International dining protocols.
- Adapting service to meet diverse clientele needs.
Communication and Interpersonal Skills
- Effective interaction with guests and team members.
- Body language and professional presentation.
- Resolving complaints and difficult situations.
Summary and Next Steps
Requirements
- Basic understanding of hospitality services, roles, and responsibilities.
Audience
- Hospitality personnel.
14 Hours
Testimonials (2)
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TAIATU CRISTI IONUT
Course - Customer Care Academy
I liked the all the information provided, knowledge and experience sharing.
