Conflict Management Training Course

This highly interactive course features individual and group discussions alongside practical skill-building exercises, empowering delegates to exchange ideas and enhance their competencies.

Audience

Designed for anyone seeking to strengthen their assertiveness skills.

Aim

The primary objective is to boost confidence and equip delegates with the ability to communicate confidently and assertively with both colleagues and customers.

Objectives

Upon completing the programme, participants will be able to:

• Identify and overcome obstacles that hinder assertive behaviour.
• Recognise behavioural traits in themselves and others, learning effective strategies to manage them.
• Communicate effectively with diverse audiences to achieve mutually beneficial outcomes whenever possible.
• Navigate and manage challenging situations with effectiveness.

Objective

This training aims to review and enhance the competencies required to achieve business objectives, both in individual contributions and teamwork. Participants will acquire key skills such as:

• Developing an effective communication style with others
• Practically analysing communication barriers and employing active techniques to prevent them
• Establishing supportive and collaborative relationships
• Fostering effective teamwork
• Gaining awareness of mutual influence between teams and units
• Utilising a variety of techniques to manage conflict
• Adapting attitudes and behaviours to model constructive actions, such as maintaining an assertive posture

Training Methodology

The programme is designed to be interactive, with participants engaged for over 80% of the time. Each session follows a consistent dynamic: opening with exercises to build awareness, a mini-lecture on relevant techniques (knowledge sharing), and practice of new tactics and skills. Upon conclusion, participants receive support materials related to the topics discussed.

Practical materials are reinforced through mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the activities conducted in the training room.

Course Outcomes: By the end of this training, participants will be able to:

• Recognise the importance of managing their own behaviour as a prerequisite for influencing others.
• Evaluate the strengths and limitations of various communication channels.
• Effectively manage relationships with both internal and external customers and stakeholders.

Course Format

This programme delivers a highly interactive learning experience through a blend of:

• Guided group discussions
• Slide-based presentations
• Practical exercises
• Real-world case studies

Audience

Employees who must have a comprehensive understanding of the key issues related to Communicating and Influencing:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Course Format

The course features a highly interactive mix of:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises and Case Studies

By the end of the course, participants will be able to:

• Recognize the importance of managing their own behaviour as a prerequisite for influencing others
• Assess the strengths and limitations of various communication mediums
• Effectively manage relationships with internal and external customers and stakeholders
• Explain how to navigate challenging situations encountered in the workplace

Audience

• Staff members who need comprehensive awareness of the issues surrounding Influencing and Avoiding Conflict with: 
  • Colleagues
  • Superiors
  • Internal and external customers and stakeholders

Course Objectives

Upon completing the course, participants will be able to:

• Recognize the necessity of managing one's own behavior before attempting to influence the behavior of others
• Comprehend the strengths and weaknesses of various communication media
• Effectively manage internal and external customers and stakeholders

Format

The course will be a highly interactive blend of:

• Facilitated Discussions
• Slide Presentations
• Exercises and 
• Case Studies

This two-day course is tailored for individuals seeking to achieve superior results in their negotiations with customers, suppliers, and colleagues. It imparts the essential skills and tactics employed by effective negotiators, fostering the confidence required for success.

Participants will explore various negotiating styles and learn how to maximize their personal influence while safeguarding key relationships. The course is highly interactive, blending lectures, discussions, coaching, and practical exercises.