Conflict Management Training Course

Understanding the nature and types of conflict; categorization by participants

Kurt Lewin’s theory of conflict situations

Primary sources of conflict:

• Resource scarcity
• Conflicting goals
• Work interdependence
• Differences in values or perspectives
• Organizational ambiguity

Functional versus dysfunctional conflicts

Perceptual distortions that occur during conflict

The dynamics of conflict progression:

• The precursor phase
• The challenge phase
• The escalation phase
• The confrontation phase

Behavioral styles in conflict management; appropriate conduct during disputes and the implications of rigid adherence to specific styles

Leveraging conflicts for development in team settings; assertiveness skills for effective resolution

Strategies employed in conflict scenarios:

• Competitive approach (Win-Lose)
• Accommodative approach (Lose-Win)
• Collaborative approach (No-Lose/Cooperation)

Conflict Management: Core methods and techniques for resolution

• Negotiation
• Mediation
• Arbitration

Managing emotions during conflict

Coping with stress in challenging situations:

• Introduction to anti-stress techniques
• Relaxation and focus methods

Creative principles in conflict resolution

Effective communication as a fundamental tool for conflict management:

• Overcoming barriers to communication and resolution
• Verbal and non-verbal communication elements

Applying negotiation techniques to resolve conflicts

Course Summary