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 Duration 14 hours

Course Outline

Module 1: Foundations of AI in the Contemporary Workplace

  • Introduction to Large Language Models (LLMs) and their significance in administrative roles.
  • Core principles of prompt engineering for productivity-enhancing tasks.
  • Considerations of ethics and data privacy when deploying AI in professional settings.
  • An overview of the ChatGPT interface and its essential functionalities.

Module 2: Information Management and Summary Generation

  • Producing concise summaries and syntheses of lengthy documents, reports, and articles.
  • Converting transcripts into structured meeting minutes.
  • Employing ChatGPT for data structuring and information classification.
  • Extracting critical insights and conducting sentiment analysis on textual data.

Module 3: AI-Empowered Communication and Writing

  • Automating email correspondence, including standard replies, follow-ups, and invitations.
  • Drafting formal letters, internal notices, and memos.
  • Constructing well-structured presentations and speeches.
  • Refining grammar and writing style to enhance professional communication.

Module 4: Planning, Organisation, and Task Automation

  • Project planning: Formulating action plans, timelines, and task distribution.
  • Agenda management: Scheduling calendars and setting meeting reminders.
  • Compiling task lists and prioritising key activities.
  • Automating repetitive processes such as email sorting, routine report generation, and document control.
  • Leveraging AI for effective problem-solving and decision support.

Module 5: Practical Applications and Exercises

  • Workshop: Developing a comprehensive project plan from inception using ChatGPT.
  • Exercise: Condensing a financial report and composing an executive-level email.
  • Simulation: Coordinating a meeting and documenting the proceedings.
  • Designing personalised templates for everyday operational use.

Conclusion and Recommended Next Steps

Requirements

  • No prior expertise in artificial intelligence is necessary.
  • A fundamental grasp of administrative duties and information management is beneficial.

Target Audience

  • Administrative assistants
  • Secretaries
  • Project managers
  • Coordinators
  • Professionals aiming to elevate productivity and efficiency in office management

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