Course Outline
Beginner Level – Foundational AI & ChatGPT Basics
Introduction to Artificial Intelligence
- Defining Artificial Intelligence (AI)
- Core concepts: machine learning, deep learning, and natural language processing
- Practical AI applications in corporate and daily contexts
Large Language Models (LLMs) & ChatGPT
- How Large Language Models function
- Core capabilities and overview of ChatGPT
- Distinguishing between various ChatGPT versions
Initial Setup with ChatGPT
- Navigating the interface and accessing ChatGPT
- Comprehending prompts, model context, and responses
- Crafting initial prompts: basic scenarios and potential limitations
Day-to-Day Practical Uses
- Utilizing ChatGPT for drafting, summarizing content, and idea generation
- Generating professional templates, emails, and reports
- Supporting scheduling and communication tasks
Ethical Usage & Best Practices
- Navigating bias, data privacy, and ethical considerations
- Setting realistic expectations for accuracy and fact-checking
- Practical exercise: Simulating AI-assisted decision-making
Intermediate Level – Enhancing Productivity with ChatGPT
Prompt Engineering & Optimization
- Structuring prompts to achieve consistent, predictable results
- Effectively using roles, examples, and constraints
- Refining responses through iterative feedback loops
Integration with Productivity Suites
- Linking ChatGPT with Google Workspace (Docs, Sheets, Gmail)
- Integrating with Microsoft 365 (Word, Excel, Teams)
- Automating document creation, meeting minutes, and task monitoring
Agile & Technical Workflow Applications
- Drafting and refining user stories and acceptance criteria
- Preparing sprint documentation and retrospective notes
- Supporting backlog refinement and effort estimation
AI-Enabled Collaboration
- Facilitating team-based prompting and feedback mechanisms
- Developing a shared repository of AI knowledge
- Group exercise: Simulating real-world AI-assisted tasks
Practical Scenarios & Exercises
- Using ChatGPT as a meeting facilitator
- Leveraging ChatGPT as a writing mentor
- Employing ChatGPT as a partner for process optimization
Advanced Level – Customization, Integration & Governance
AI in Development & Data Projects
- Writing and refactoring code using ChatGPT
- Generating API documentation and test scripts
- Assisting with SQL queries and data analysis
Customizing & Extending Capabilities
- Developing Custom GPTs for specific organizational needs
- Enhancing functionality via plugins and integrations
- Leveraging the OpenAI API for automated workflows
Security, Ethics & Governance
- Formulating corporate AI usage policies
- Ensuring data security and responsible AI deployment
- Maintaining compliance with privacy laws and regulations
Developing AI-Driven Solutions
- Architecting AI-powered productivity dashboards
- Connecting ChatGPT to business systems via APIs
- Automation scenarios: Reporting, data validation, and analytics
Capstone Project: Applied AI
- Identifying a genuine organizational challenge
- Designing and deploying a ChatGPT-based solution
- Presenting findings and receiving peer evaluation
Recap & Future Pathways
Requirements
- Basic proficiency in computer navigation
- Practical experience with text-based applications or office suites
- Comfort with using online collaboration platforms
Intended Audience
- Administrative and support professionals
- Technical personnel
- Project managers and software developers
Testimonials (1)
Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.
