Whether delivered online or at your location, instructor-led live CRM (Customer Relationship Management) training courses illustrate the core principles and practical applications of Customer Relationship Management through engaging discussions and experiential learning.
CRM training is offered in two formats: "online live training" and "onsite live training". Online live training (also known as "remote live training") is conducted via an interactive remote desktop. Onsite live training can be facilitated at your premises in Nepal or at NobleProg's dedicated corporate training centers in Nepal.
NobleProg -- Your Local Training Provider
Nepal, Kathmandu - Classroom
near Soaltee, Tahachal Marg, Kathmandu, Nepal, 44600
Set in Kathmandu, this classroom is well located near Tahachal Marg with all amenities and WiFi.
For Sales Enquires and Meetings
All our centres have batches running on weekdays and weekends hence, please note that, in most cases, usually we are not able to organise ad hoc sales meetings, especially on our classrooms as they are all occupied with ongoing training sessions . Please contact us by e-mail or phone at least one day earlier to make an appointment with one of our consultants at our corporate offices.
Nepal, Thamel, KTM - Classroom
near Radisson , Ward 2, Kathmandu, Nepal, 44600
Set in Kathmandu, this classroom is well located near Thamel, with all amenities and WiFi.
For Sales Enquires and Meetings
All our centres have batches running on weekdays and weekends hence, please note that, in most cases, usually we are not able to organise ad hoc sales meetings, especially on our classrooms as they are all occupied with ongoing training sessions . Please contact us by e-mail or phone at least one day earlier to make an appointment with one of our consultants at our corporate offices.
Microsoft Dynamics 365 Finance & Operations provides a robust development environment designed for customising ERP functionality and integrating with external systems.
This instructor-led live training (available online or onsite) is tailored for intermediate to advanced-level developers and technical support professionals looking to develop, maintain, and support solutions within Microsoft Dynamics 365 Finance & Operations.
Upon completion of this training, participants will be equipped to:
Configure a development environment using Visual Studio and X++.
Build forms, classes, tables, and workflows in F&O.
Implement business logic through events, permissions, and validations.
Generate custom reports and extend existing functionalities.
Integrate external services using REST APIs and OData.
Test, debug, and optimise performance within the F&O environment.
Manage data migrations and ongoing system updates.
Course Format
Interactive lectures and discussions.
Ample exercises and practical practice.
Hands-on implementation in a live-lab environment.
Course Customisation Options
To request customised training for this course, please get in touch with us to arrange it.
Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.
This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.
By the end of this training, participants will be able to:
Navigate and configure core Finance and SCM functionalities.
Manage vendor, customer, and tax information within the system.
Create and track purchase orders, invoices, and payments.
Operate inventory and logistics workflows through the platform.
Understand key process flows in procurement and accounting.
Support business users through functional configuration and error handling.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
Microsoft Dynamics 365 Customer Service provides a robust solution for handling customer support, service operations, and omnichannel engagement.
This instructor-led live training (available online or onsite) is designed for intermediate-level users who want to implement and configure customer service solutions using Dynamics 365 Customer Service.
Upon completion of this training, participants will be able to:
Configure and manage case automation, queues, and routing logic.
Deploy omnichannel tools including chat, SMS, and the agent workspace.
Design personalized customer experiences through surveys and analytics.
Integrate AI assistants and IoT devices for proactive support scenarios.
Course Format
Interactive lectures and discussions.
Extensive exercises and practice sessions.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request customized training for this course, please contact us to make arrangements.
Salesforce stands as a premier CRM platform designed to monitor, enhance, and scale sales performance.
This instructor-led training session, available either online or in-person, targets intermediate-level sales professionals aiming to elevate their selling efficacy through contemporary, high-impact sales methodologies backed by Salesforce.
Upon finishing this training, participants will be capable of:
Implementing contemporary cold calling strategies to enhance engagement.
Utilizing tested scripts to boost conversion rates.
Establishing quick rapport through psychological and interpersonal connection techniques.
Harnessing Salesforce to monitor activities and hasten outcomes.
Course Format
Live demonstrations coupled with guided discussions.
Practical application using real-world sales scenarios.
Interactive exercises conducted within a live Salesforce environment.
Course Customization Options
Examples, scenarios, and exercises can be customized upon request.
Microsoft Dynamics 365 Business Central (BC) is a contemporary ERP solution that facilitates comprehensive end-to-end business operations, including warehouse and inventory management. By leveraging enhanced integration capabilities and add-ons such as Warehouse Insight, BC streamlines warehouse operations, license plating, and operational automation across the enterprise.
This instructor-led, live training (available online or onsite) is designed for intermediate-level warehouse operations teams, ERP consultants, and systems professionals who aim to implement or optimize warehouse management in Dynamics 365 Business Central. The course emphasizes best practices, mobile device utilization, and robust quality integration workflows.
Upon completion of this training, participants will be able to:
Configure and manage warehouse operations within Dynamics 365 Business Central.
Utilize Warehouse Insight for real-time, mobile execution of warehouse tasks.
Implement license plating and traceability to improve inventory control.
Integrate equipment calibration, test requests, and quality control into ERP workflows.
Course Format
Interactive lectures and discussions.
Extensive exercises and practical practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
For personalized training requests, please contact us to arrange.
Salesforce is a premier cloud-based CRM platform that empowers organizations to manage customer relationships, automate business processes, and enhance collaboration. This practical, hands-on course explores core configuration, object and application design, automation via workflows, Process Builder, and Flow, alongside productivity features designed to help teams work more efficiently.
Offered as an instructor-led live training (available online or onsite), this course is tailored for beginner to intermediate-level administrators, business users, and team leads who aim to configure Salesforce, automate routine processes, and boost user productivity.
Upon completing this training, participants will be able to:
Configure objects, fields, page layouts, and record types to accurately model business data.
Design and construct Lightning applications and pages using Lightning App Builder.
Implement automation using Flow and process automation tools to streamline tasks.
Activate productivity and collaboration features, including Lightning Experience, Chatter, and productivity integrations.
Develop basic reports and dashboards to highlight key metrics.
Course Format
Interactive lectures and demonstrations.
Guided, hands-on exercises within a sandbox environment.
Real-world scenarios and a brief capstone lab.
Customization Options
To request a customized version focusing on Sales Cloud, Service Cloud, or custom objects, please contact us to arrange.
This instructor-led, live training in Nepal (online or onsite) is designed for treasury and finance professionals at beginner to intermediate levels who wish to strengthen their expertise, enhance their report generation capabilities, and maximise the utilisation of Dynamics 365 for financial operations.
Upon completing this training, participants will be able to:
Navigate and customise the Dynamics 365 Finance and Operations interface.
Generate and analyse financial reports with greater efficiency.
Manage treasury functions, including cash flow management and bank reconciliations.
Enhance financial workflows to achieve better operational efficiency.
Salesforce serves as a robust cloud platform that facilitates the entire insurance lifecycle, encompassing stages from quoting and sales through to claims management and policy administration.
This instructor-led, live training, available both online and onsite, is designed for intermediate-level professionals in the insurance and leasing sectors who aim to configure, extend, and optimize Salesforce to manage product offerings, automate claims, and handle comprehensive policy lifecycles.
Upon completing this training, participants will be able to:
Configure Salesforce for the quoting and pricing of insurance products.
Manage post-sales activities, including claims handling, event registration, and payment automation.
Model insurance products and administer policies across their full lifecycle.
Adapt Salesforce to meet the regulatory and operational requirements of the insurance and leasing industries.
Format of the Course
Interactive lectures and discussions.
Hands-on engagement with Salesforce Insurance tools and configurations.
Guided exercises focused on product creation, claims workflows, and policy automation.
Course Customization Options
To request customized training for this course tailored to your specific insurance or leasing products, please contact us to arrange a session.
This instructor-led, live training in Nepal (online or onsite) is targeted at participants from beginner to intermediate levels who aim to enhance their customer service operations using Dynamics 365 Customer Service.
By the end of this training, participants will be able to:
Grasp the core features and functionalities of Dynamics 365 Customer Service.
Set up and configure the D365 Customer Service environment.
Efficiently manage customer interactions and cases.
Leverage analytics to enhance service delivery.
Integrate Dynamics 365 Customer Service with other Microsoft applications.
This instructor-led, live training in Nepal (available online or on-site) is designed for sales professionals at beginner to intermediate levels who wish to use Salesforce to manage leads, opportunities, accounts, and customer interactions to increase deal closure rates and improve sales performance.
By the end of this training, participants will be able to:
Navigate the Salesforce Sales Cloud interface confidently.
Manage leads, contacts, accounts, and opportunities.
Use Salesforce tools to streamline workflows and track performance.
Leverage reports and dashboards to gain insights into the sales pipeline.
Odoo is a robust open-source ERP framework powered by Python and JavaScript, providing a modular architecture for constructing business applications.
This instructor-led live training (available online or onsite) is designed for developers at the intermediate to advanced levels who aim to master Odoo’s backend and frontend frameworks. The curriculum covers Python ORM customization, OWL (Odoo Web Library) development, and module optimization specifically for Barcode and POS systems.
Upon completing this training, participants will be equipped to:
Create advanced Odoo modules leveraging Python, XML, and JavaScript.
Customize and extend Odoo’s backend models, views, and controllers.
Construct and enhance frontend components using OWL for POS and Barcode modules.
Securely integrate APIs and third-party systems with Odoo.
Debug, test, and deploy Odoo modules in accordance with best practices.
Format of the Course
Interactive lectures and discussions.
Live coding demonstrations accompanied by guided exercises.
Hands-on module development within a real Odoo environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
This instructor-led, live training in Nepal (online or onsite) is designed for intermediate to advanced participants who wish to optimize customer care operations using AI and automation, while equipping their teams with the latest tools and strategies.
Upon completing this training, participants will be able to:
Gain insights into the latest trends in customer care and customer success.
Utilize AI and automation to enhance customer satisfaction and reduce operational burden.
Streamline sales workflows and boost customer engagement through advanced automation.
Conduct remote training for teams on modern tools and strategies for customer success and sales.
Develop scalable solutions to elevate customer experiences and foster revenue growth.
This instructor-led, live training in Nepal (online or onsite) is tailored for participants at the beginner to intermediate levels who wish to gain a thorough understanding of Dynamics 365 Sales and effectively leverage the platform to enhance their sales operations.
Upon completion of this training, participants will be able to:
Comprehend the core features and functionalities of Dynamics 365 Sales.
Set up and configure the D365 Sales environment.
Manage customer relationships and sales processes using D365 Sales.
Utilize data and analytics to drive sales decisions.
Integrate Dynamics 365 Sales with other Microsoft applications.
This instructor-led, live training in Nepal (online or onsite) is aimed at intermediate-level marketing analysts and professionals who wish to refresh and enhance their Pardot skills, focusing on advanced reporting, dashboards, and engagement strategies.
By the end of this training, participants will be able to:
Optimize Pardot for advanced email marketing and engagement tactics.
Master the creation and analysis of reports and dashboards.
Enhance prospect assignment strategies and engagement programs.
Leverage Pardot’s dynamic content and custom redirects for better campaign performance.
This instructor-led, live training in Nepal (online or onsite) is designed for beginner to intermediate participants wishing to use the MS Dynamics 365 Sales Insights module for advanced sales strategies and enhanced customer engagement.
By the end of this training, participants will be able to:
Understand the features and benefits of the Sales Insights module.
Use AI-driven analytics to enhance sales performance.
Customize and configure the module for specific business needs.
Leverage insights for lead scoring, relationship health, and pipeline management.
Integrate Sales Insights with other Dynamics 365 modules and third-party tools.
This instructor-led live training in Nepal (online or onsite) is designed for beginner-level managers who wish to use Monday.com to manage and automate databases and workflows across multiple departments.
Upon completion of this training, participants will be able to:
Automate databases and workflows for various departments, including sales, marketing, HR, and more.
Integrate WhatsApp via an external API to maintain seamless communication with customers or internal teams.
Manage statuses and workflows across any functional area, optimizing operations through automation.
Maximize efficiency by fully utilizing Monday’s WorkManagement, CRM, and WorkForms modules.
This instructor-led, live training in Nepal (online or onsite) is targeted at intermediate-level professionals seeking to implement and manage the Odoo Inventory module efficiently across a central warehouse and several secondary locations, with a strong emphasis on traceability and scalability.
By the conclusion of this training, participants will be able to:
Configure and manage a multi-location warehouse structure in Odoo.
Track internal product movements and optimize transfers between warehouses.
Record and trace purchase orders through reception and distribution.
Enable and manage serial number and lot-based traceability.
Design a scalable and well-organized inventory system aligned with best practices.
This instructor-led, live training in Nepal (online or onsite) is designed for beginner-level sales professionals and administrators who wish to effectively utilize and manage Salesforce Sales Cloud and its administrative features.
By the end of this training, participants will be able to:
Navigate and utilize Salesforce Sales Cloud effectively.
Manage leads, accounts, contacts, opportunities, and cases.
Generate reports and dashboards for sales insights.
Implement automation and workflow rules in Salesforce.
Customize security settings and manage user access.
Integrate Salesforce with Power BI, Tableau, and other tools for real-time data analysis.
This instructor-led, live training in Nepal (online or onsite) is aimed at intermediate-level participants who wish to understand the configuration, management, and customization of Odoo modules to support business operations.
By the end of this training, participants will be able to:
Configure and customize the Project and Planning modules to streamline task and resource management.
Set up and manage Sales and Accounting modules, including Analytics Accounting Plan, to enhance financial tracking and reporting.
Administer the Employee and Contact modules for improved HR and CRM processes.
Leverage the Settings module to implement system-wide customizations and integrations.
Optimize Odoo's functionality to align with organizational needs.
This instructor-led, live training in Nepal (online or onsite) is designed for beginner-level project managers who wish to leverage OpenText Exstream v16 to design, implement, and manage personalised customer communications effectively.
By the end of this training, participants will be able to:
Understand the architecture and components of OpenText Exstream v16.
Learn to administer, operate, and deploy Exstream applications effectively.
Design and create personalised customer communications with Exstream Design Manager.
Navigate the OpenText Support Portal for resources, software, and ticket management.
This instructor-led live training in Nepal (online or onsite) targets intermediate-level developers aiming to learn the design, development, and deployment of responsive, dynamic email templates tailored for diverse Salesforce marketing campaigns.
By the end of this training, participants will be able to:
Use HTML5 and CSS3 to design and develop responsive, accessible, and interactive email templates that are optimized for performance across various devices and email clients within the Salesforce ecosystem.
Leverage Salesforce data to create personalized email experiences.
Test, deploy, and analyze email campaigns within Salesforce, including the use of analytics to inform decisions and optimize future campaigns for better performance and higher engagement.
Zoho Desk is a cloud-based customer support platform built to simplify service operations using automation, multi-channel support, ticket tracking, and performance analytics.
This instructor-led live training (available online or onsite) targets beginner to intermediate users who want to effectively set up, manage, and optimize Zoho Desk to streamline their customer service workflows.
Upon completing this training, participants will be able to:
Configure and customize the Zoho Desk environment to suit their team's needs.
Manage tickets, service level agreements (SLAs), and workflows across various support channels.
Develop insightful reports and dashboards to monitor service performance.
Apply best practices for automation, change management, and team collaboration.
Course Format
Interactive lectures and discussions.
Numerous exercises and practical practice sessions.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request customized training for this course, please contact us to arrange.
This instructor-led, live training in Nepal (online or onsite) is designed for business analysts who wish to utilize HubSpot services to manage the product life cycle.
By the end of this training, participants will be able to:
Understand the stages of a product life cycle.
Use HubSpot to optimize and manage a product life cycle.
Know when to use the product life cycle in businesses.
This instructor-led, live training in Nepal (online or onsite) is aimed at intermediate-level accountants who wish to optimize their accounting processes using the features of the Odoo accounting module.
By the end of this training, participants will be able to:
Gain insight into accounts payable and receivable management features, including automation, customization, and optimization within Odoo.
Leverage Odoo's advanced reporting tools to create custom financial reports, dashboards, and analyses that support strategic decision-making.
Configure and manage multiple tax rates, jurisdictions, and budgetary controls effectively within Odoo.
Develop best practices for managing sensitive financial data, setting up user permissions, and adhering to audit requirements.
This instructor-led, live training (online or onsite) is designed for consultants seeking to acquire intermediate-level skills in managing PeopleSoft applications.
By the end of this training, participants will be able to:
Master PeopleSoft concepts and architecture.
Configure and manage server domains.
Trace, troubleshoot, and tune Peoplesoft system performance.
This instructor-led live training in Nepal (available online or onsite) is designed for intermediate-level marketing professionals seeking to develop the skills and knowledge required to effectively utilize Salesforce Marketing Cloud for comprehensive digital marketing and customer engagement.
By the conclusion of this training, participants will be able to:
Comprehend the features, functionalities, and architecture of Salesforce Marketing Cloud.
Master the creation, management, and optimization of email, social, mobile, and advertising campaigns using Marketing Cloud.
Manage data within Marketing Cloud, build segmented audiences, and leverage data for targeted marketing efforts.
Zoho CRM is a popular cloud-based platform designed to manage customer relationships, automate sales workflows, and analyze business performance.
This instructor-led live training (available online or onsite) targets intermediate users and administrators looking to enhance their skills in data management, reporting, customization, and system control within Zoho CRM.
Upon completing this training, participants will be able to:
Create and tailor reports and dashboards for insightful analysis.
Apply change control best practices, including audit trails and configuration management.
Configure modules, workflows, and user roles to match business processes.
Monitor system usage, automate tasks, and improve CRM usability and governance.
Course Format
Interactive lectures and discussions.
Numerous exercises and practice sessions.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
This instructor-led live training in Nepal (online or onsite) is tailored for business analysts seeking to optimize marketing and sales processes using Microsoft Dynamics 365.
By the end of this training, participants will be able to:
Utilise different modules in Microsoft Dynamics 365 to manage process flows.
Integrate the Power Platform into Microsoft Dynamics 365.
Structure various common data models such as records, segment charts, and more.
Automate processes with Microsoft Flow integration.
This instructor-led live training in Nepal (online or onsite) is designed for marketers aiming to create and optimize their sales and marketing processes using HubSpot CRM.
By the end of this training, participants will be able to:
Schedule meetings using HubSpot meeting tools.
Enhance business operations with HubSpot CRM.
Build comprehensive dashboards and reports for data analysis.
This instructor-led, live training in Nepal (online or onsite) is aimed at intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.
By the end of this training, participants will be able to: connect and unify data sources, create segments and metrics, build and publish journeys, and monitor and troubleshoot results.
In this instructor-led live training in Nepal (online or onsite), participants will learn how to utilise Odoo and start developing solutions for their organisations.
Upon completing this training, participants will be able to:
This instructor-led, live training in Nepal (online or onsite) is designed for web developers who aim to create real-time applications using Salesforce Development.
By the conclusion of this training, participants will be able to:
Build real-time applications using the Apex programming language.
Create test classes with Apex to boost code coverage in Salesforce.
Develop and utilize REST and SOAP web services via Apex.
This instructor-led live training in Nepal (online or onsite) is designed for marketing staff, sales teams, and customer service representatives who wish to set up, manage, and monitor Salesforce and its capabilities to better serve their customers.
By the end of this training, participants will be able to:
Set up their Salesforce account to manage profiles, track activities, customize views and layouts, and personalize settings.
Use Salesforce features and tools to attract, win over, and service existing and potential customers.
Create reports and dashboards to generate useful analytics and insights for the business.
This instructor-led live training in Nepal (online or onsite) is designed for administrators who want to use Salesforce Lightning to create web applications.
By the end of this training, participants will be able to:
Build responsive applications with Salesforce Lightning.
Veeva Vault is a cloud-based content management platform and suite of applications designed for life sciences companies.
This instructor-led, live training in Nepal (online or onsite) is intended for end-users who want to leverage Veeva Vault to enhance their management of life science documents and data.
Upon completion of this training, participants will be equipped to manage documents, track product information, and collaborate effectively with team members.
Zoho Creator is a cloud-based platform designed for developing enterprise-grade applications that operate seamlessly across all devices.
In this instructor-led live training session, available either on-site or remotely, participants will discover how to rapidly construct custom applications using Zoho Creator.
Upon completing this training, participants will be equipped to:
Efficiently set up, configure, and manage their Zoho Creator account
Design forms and dashboards
Establish workflows and business rules
Automate routine tasks and develop insightful pages
Who Should Attend
Developers
Business managers
Course Delivery Format
Engaging lectures paired with discussions
Extensive exercises and practical practice
Live-lab environment for hands-on implementation
Options for Customizing the Course
To arrange a customized training session for this course, please get in touch with us.
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Testimonials (7)
practical part
irina filip - True Lens Services Ltd
Course - Salesforce for End Users
Applicable topics and he spoke clearly and concisely.
Brandon - Aptus Court Reporting LLC
Course - Zoho CRM: Administration, Customization, and Operations
The way of interaction with students
izabela - BCA Polska Sp. z.o.o.
Course - Salesforce for Sales and Administration
The training course was well-prepared and effectively delivered. Mercede was extremely knowledgeable about the subject and consistently ensured we understood each module covered
Denise - Derrycourt Cleaning Specialists
Course - Salesforce Lightning
Opportunities to work at our pace, answered lots of questions, pleasant trainer
- Chester Beatty
Course - HubSpot CRM
the fact that it has folded our needs
mihaela
Course - Odoo for Managers
Exercises, and the fact that the trainer was able to answer all my questions.
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