Customer Relationship Management (CRM) Training Courses in India

Customer Relationship Management (CRM) Training Courses

Online or onsite, instructor-led live CRM (Customer Relationship Management) training courses demonstrate through interactive discussion and hands-on practice the fundamentals and applications of Customer Relationship Management.

CRM training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Onsite live Customer Relationship Management (CRM) trainings in India can be carried out locally on customer premises or in NobleProg corporate training centers.

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Customer Relationship Management (CRM) Subcategories in India

Customer Relationship Management Course Outlines in India

Course Name
Duration
Overview
Course Name
Duration
Overview
14 hours
This instructor-led, live training in India (online or onsite) is aimed at SAP users who wish to prepare for the C_FIORDEV certification exam.

By the end of this training, participants will be able to:

- Understand the usage of SAP Fiori Application Developer.
- Take the C_FIORDEV exam with confidence.
21 hours
This instructor-led, live training in India (online or onsite) is aimed at application consultants, developers, and business professionals who wish to learn how to use SAP Integration Suite to build integration within heterogeneous landscapes.

By the end of this training, participants will be able to:

- Learn and understand what is the SAP Integration Suite and how to work with it.
- Use methodologies of SAP Integration Solution Advisory.
- Connect SAP and non-SAP systems securely.
21 hours
This instructor-led, live training in India (online or onsite) is aimed at application consultants who wish to acquire advanced level knowledge in the implementation of business processes through a case study-based workshop.

By the end of this training, participants will be able to:

- Analyze and translate business concepts to business processes in the SAP S/4HANA system.
- Maintain the Enterprise Structure (FI).
- Implement various business processes.
28 hours
This instructor-led, live training in India (online or onsite) is aimed at application consultants and business process owners who wish to learn how to use SAP S/4HANA in managing financial closing activities.

By the end of this training, participants will be able to:

- Prepare financial statements with SAP S/4HANA.
- Perform month and year-end closing of financial accounting.
- Use SAP Financial Closing Cockpit to monitor closing operations.
21 hours
This instructor-led, live training in India (online or onsite) is aimed at application consultants and project managers who wish to learn how to use SAP GTS to support and define import and export trade processes in SAP ERP.

By the end of this training, participants will be able to:

- Understand the structure and benefits of SAP Global Trade Services (GTS).
- Use compliance management, customs management, and risk management for import and export processes.
- Use electronic compliance reporting for Intrastat reporting.
35 hours
This instructor-led, live training in India (online or onsite) is aimed at application consultants and business process owners who wish to learn how to configure business processes for SAP S/4 HANA financials module.

By the end of this training, participants will be able to:

- Understand the basic customizing settings in the main components of Financial Accounting with SAP S/4HANA.
- Configure the master data settings (G/L accounts, customer and vendor accounts) of FA with SAP S/4HANA.
- Configure document control, posting control, and financial document clearing settings of FA with SAP S/4HANA.
7 hours
This instructor-led, live training in India (online or onsite) is aimed at production managers and consultants who wish to use the cross-application customizing functions in SAP S/4 HANA Sales.

By the end of this training, participants will be able to:

- Understand the complex relationships in mapping organizational structures.
- Configure special functions and output control in SAP S/4HANA Sales.
- Learn and understand the cross-functional configuration in mapping business requirements in SAP S/4HANA Sales.
21 hours
This instructor-led, live training in India (online or onsite) is aimed at system administrators, data consultants, and developers who wish to use SAP Information Lifecycle Management (ILM) and data archiving components to manage the full data lifecycle in a structured and automated way.

By the end of this training, participants will be able to:

- Understand archiving objects and programs.
- Create ILM-objects and customer-specific archiving objects.
- Understand data destruction objects and programs.
- Create customer-specific data destruction objects.
21 hours
This instructor-led, live training in India (online or onsite) is aimed at system administrators, data consultants, and developers who wish to understand the data archiving concept and implement and data archiving project.

By the end of this training, participants will be able to:

- Have a better understanding of the SAP archiving concept and functionality.
- Plan and implement a data archiving project.
14 hours
This instructor-led, live training in India (online or onsite) is aimed at production planners and anyone who wishes to use SAP S/4 HANA for production and procurement planning.

By the end of this training, participants will be able to:

- Understand the supply chain production planning in SAP S/4 HANA.
- Utilize SAP S/4 HANA production planning functionalities.
35 hours
This instructor-led, live training in India (online or onsite) is aimed at application consultants, business process owners, and project managers who wish to utilize the advanced configuration of SAP IBP for supply chain management.

By the end of this training, participants will be able to:

- Understand the SAP IBP architecture and applications.
- Utilize configuration and complex operations on planning areas, key figures, and attributes.
- Use the advanced configuration functions and features of SAP IBP.
14 hours
Salesforce CPQ (formerly Steelbrick CPQ) is a highly configurable “Quote-to-Cash” application built on top of the Salesforce platform and is used for efficiently generating and delivering quotes, contracts and invoices to customers.

In this instructor-led, live training, participants will learn the architecture, design and operational features that make up Salesforce CPQ as they step through the set up, configuration and maintenance of a sample Salesforce CPQ installation.

Audience

- Beginning administrators
- Consultants
- Sales OPS
- IT managers
- Power users

Format of the course

- Part lecture, part discussion, exercises and heavy hands-on practice
21 hours
Odoo is an all-in-one enterprise management software that forms a full suite of solutions for various business applications including CRM, e-commerce, billing, accounting, manufacturing, warehouse and project management, and inventory.

In this instructor-led, live training, participants will learn how to use Odoo and start developing in Odoo for their organizations.

By the end of this training, participants will be able to:

- Install and configure Odoo
- Understand the fundamentals of Odoo
- Create their own Odoo module
- Integrate third party tools to Odoo
- Maximize the usage of Odoo's features

Audience

- Developers
- IT professionals

Format of the course

- Part lecture, part discussion, exercises and heavy hands-on practice

Note

- To request a customized training for this course, please contact us to arrange.
7 hours
Course Aims

This Customer Relationship Management (CRM) course is designed for those in a sales or business development role to improve existing customer service skills and develop new techniques to enhance customers' experience.

Course Objectives:

At the end of this course you will be able to:

- Enhance existing customer service skills and develop new techniques to improve your customers’ experience
- Understand your own impact on customers and identify ways to improve it
- Understand the characteristics of ‘The Likeable Organisation’ and apply them
- Utilise a ‘toolkit’ that will enable you to build customer relationships
- Measure the importance of CRM for business success
- Identify how effective CRM will improve business performance

Learning Outcomes

At the end of this course you will:

- Have an action plan to implement on your return to work, enabling you to apply your learning with immediate effect and improve your performance in managing customer relationships
- Assess your own impact on customers and will have identified ways to improve it
- Have a “toolkit” that will facilitate the building of effective customer relationships, where the customer views you as a strategic partner
- Be able to identify how effective CRM will improve business performance
28 hours
In this instructor-led, live training in India, participants will learn the fundamentals of SAP ASE (SAP Adaptive Server Enterprise) Database Administration as they step through the creation and deployment of a sample SAP ASE Database System.

By the end of this training, participants will be able to:

- Install and configure SAP ASE for data storage as well as transactional operations.
- Understand and use SAP ASE components, tools, and utilities.
- Integrate SAP ASE with non-SAP ASE applications.
28 hours
This instructor-led, live training in India (online or onsite) is aimed at end users who wish to use SAP to improve their business processes in the areas of accounting, sales, production, human resources and finance.

By the end of this training, participants will be able to:

- Understand the concepts behind Enterprise Resource Planning.
- Understand and apply SAP's most important modules.
- Unify and streamline business processes within a single integrated environment.
- Generate and export useful reports.
14 hours
This instructor-led, live training (online or onsite) is aimed at end users with no previous SAP experience and focuses on understanding and operating SAP's Sales Order Processing and Supply Chain Management modules.

By the end of this training, participants will be able to:

- Understand the concepts behind two of SAP's most popular modules: Sales Order Processing and Supply Chain Management.
- Use SAP to unify and streamline the Sales Order Process.
- Understand and apply SAP's Supply Chain Management module to logistic operations within an organization.
- Generate and export reports that can be used to gain valuable insights into a company's operations.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
28 hours
This instructor-led, live training in India (online or onsite) is aimed at SAP power users who wish to learn the consulting skills to implement and configure SAP FICO within an organization.

By the end of this training, participants will be able to:

- Install SAP FICO and related sub-modules.
- Gather business requirements and define an organization's structure.
- Configure SAP FI and CO modules to manage the financial transactions within an organization.
- Improve an organization's processes and uncover opportunities for optimizing workflow and reducing costs.
28 hours
This instructor-led, live training in India (online or onsite) is aimed at persons who wish to implement and configure SAP HCM Core Modules based on their organization's business requirements as well as on SAP Best Practices.

By the end of this training, participants will be able to:

- Install SAP HCM and related modules.
- Gather business requirements and define appropriate HCM structures.
- Configure SAP HCM modules.
14 hours
This instructor-led, live training in India (online or onsite) is aimed at SAP power users and consultants who wish to create, deploy and manage software robots to automate repetitive human tasks in SAP.

By the end of this training, participants will be able to:

- Install and configure UIPath on both the server and client.
- Identify tasks that are suitable for automation with software robots.
- Understand how UIPath differs from other automation tools.
- Test and deploy UIPath software robots to automate tedious and time-consuming tasks in SAP.
21 hours
This instructor-led, live training in India (online or onsite) is aimed at data analysts who wish to use SAP HANA to capture data from diverse data sources for fast processing and analysis.

By the end of this training, participants will be able to:

- Understand SAP Hana in-memory database
- Accelerate access company data
- Model data in an SAP Hana database
- Carry out real-time analytics on large amounts of continuously changing data.
21 hours
This instructor-led, live training in India (online or onsite) is aimed at functional consultants who wish to setup, migrate and manage the SAP S/4 HANA Business Suite.

By the end of this training, participants will be able to:

- Install and configure SAP S/4 Hana on premise or in the cloud.
- Understand SAP S/4 Hana architecture and capabilities
- Migrate from existing versions of SAP Business Suite to to SAP S/4 Hana
- Understand how security is implemented in SAP S/4 Hana
- Improve mobility of SAP applications using SAP Fiori
- Test, debug and deploy SAP S/4 Hana to production
- Explore how SAP S/4 can be integrated with SAP S/4 Cloud to provide a comprehensive enterprise solution.
21 hours
This instructor-led, live training in India (online or onsite) is aimed at developers who wish to use the ABAP programming language to create SAP applications.

By the end of this training, participants will be able to:

- Set up a development environment to start writing SAP applications.
- Read, understand, write, modify, execute and debug ABAP code.
- Deploy applications for SAP enterprise systems.
7 hours
This instructor-led, live training in India (online or onsite) is aimed at functional consultants who wish to manage procurement operations in a company with SAP MM.

By the end of this training, participants will be able to:

- Preform end-to-end transactional activities in the SAP system.
- Create and maintain MM master data in the SAP system.
- Understand the organizational structure in the SAP system.
14 hours
This instructor-led, live training in India (online or onsite) is aimed at functional consultants who wish to create a business process for product management using SAP SD.

By the end of this training, participants will be able to:

- Define an organizational structure in the SAP system.
- Understand and implement master data in SAP SD.
- Create sales inquiries, quotations, sales orders, and invoices in SAP the system.
14 hours
This instructor-led, live training in India (online or onsite) is aimed at software developers who wish to use SAP Hybris to define build, and deploy online e-commerce applications.

By the end of this training, participants will be able to:

- Build an SAP Hybris clustered landscape.
- Install, configure, and edit the SAP Hybris system.
- Administrate an SAP Hybris landscape in a production environment.
- Conduct tests and performance analysis on an SAP Hybris landscape.
35 hours
This instructor-led, live training in India (online or onsite) is aimed at technical persons who wish to install, configure, and manage an SAP application server.

By the end of this training, participants will be able to:

- Setup and configure an SAP system.
- Manage users, jobs, data and communications.
- Maintain the operational environment.
- Monitor an SAP system in production.
- Improve the performance of an SAP system.
35 hours
This instructor-led, live training in India (online or onsite) is aimed at persons who wish to better manage a warehouse using SAP EWM.

By the end of this training, participants will be able to:

- Manage large volumes of goods moving in and out of the warehouse.
- Integrate warehouse and distribution processes with the broader supply chain.
- Optimise inventory tracking in real time.
- Reduce warehouse costs of processes, labor, and stock.
21 hours
This instructor-led, live training in India (online or onsite) is aimed at business analysts, consultants, and other corresponding personnel who wish to employ SAP PM for sustaining the performance of business units.

By the end of this training, participants will be able to:

- Install and configure the SAP PM software.
- Integrate the features of SAP PM into the IT structure of their business.
- Utilize SAP PM as a tool for executing the responsibilities of maintenance roles.
- Make use of SAP PM reports to resolve the needs of clients.
- Recognize the importance of SAP PM implementations to plant workflow and the safety of work personnel.
28 hours
This instructor-led, live training in India (online or onsite) is aimed at analysts who wish to use SAP Business Warehouse (BW) and SAP Business Intelligence (BI) to organize, evaluate and interpret critical business data.

By the end of this training, participants will be able to:

- Understand how SAP Business Warehouse (BW) ties in with other SAP systems.
- Use SAP Business Warehouse (BW) to grapple large amounts of data from different sources.
- Apply Business Intelligence (BI) techniques to make better business decisions.
- Migrate complicated Excel spreadsheet data to the more efficient SAP Business Warehouse (BW) centralized database.
- Resolve inconsistencies in data that is sourced from multiple stores.

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