Microsoft Dynamics 365 F&O – Development and Technical Support Training Course

Microsoft Dynamics 365 Business Central (BC) is a contemporary ERP solution that facilitates comprehensive end-to-end business operations, including warehouse and inventory management. By leveraging enhanced integration capabilities and add-ons such as Warehouse Insight, BC streamlines warehouse operations, license plating, and operational automation across the enterprise.

This instructor-led, live training (available online or onsite) is designed for intermediate-level warehouse operations teams, ERP consultants, and systems professionals who aim to implement or optimize warehouse management in Dynamics 365 Business Central. The course emphasizes best practices, mobile device utilization, and robust quality integration workflows.

Upon completion of this training, participants will be able to:

• Configure and manage warehouse operations within Dynamics 365 Business Central.
• Utilize Warehouse Insight for real-time, mobile execution of warehouse tasks.
• Implement license plating and traceability to improve inventory control.
• Integrate equipment calibration, test requests, and quality control into ERP workflows.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• For personalized training requests, please contact us to arrange.

This instructor-led live training in India (online or onsite) is tailored for business analysts seeking to optimize marketing and sales processes using Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Utilise different modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure various common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

This instructor-led live training in India (online or on-site) is targeted at intermediate-level business analysts who wish to lead initiatives for continuous business process improvement and system enhancements within their organisations.

By the end of this training, participants will be able to:

• Develop a thorough understanding of Dynamics 365.
• Set up, configure, and administer various components of Dynamics 365.
• Analyze current business processes and recommend optimisations leveraging Dynamics 365 functionalities.
• Handle migrations and updates within Dynamics 365.

This instructor-led, live training in India (online or onsite) is targeted at participants from beginner to intermediate levels who aim to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Grasp the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Efficiently manage customer interactions and cases.
• Leverage analytics to enhance service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in India (online or onsite) is designed for treasury and finance professionals at beginner to intermediate levels who wish to strengthen their expertise, enhance their report generation capabilities, and maximise the utilisation of Dynamics 365 for financial operations.

Upon completing this training, participants will be able to:

• Navigate and customise the Dynamics 365 Finance and Operations interface.
• Generate and analyse financial reports with greater efficiency.
• Manage treasury functions, including cash flow management and bank reconciliations.
• Enhance financial workflows to achieve better operational efficiency.

This instructor-led, live training in India (online or onsite) is tailored for participants at the beginner to intermediate levels who wish to gain a thorough understanding of Dynamics 365 Sales and effectively leverage the platform to enhance their sales operations.

Upon completion of this training, participants will be able to:

• Comprehend the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

Microsoft Dynamics 365 Customer Service provides a robust solution for handling customer support, service operations, and omnichannel engagement.

This instructor-led live training (available online or onsite) is designed for intermediate-level users who want to implement and configure customer service solutions using Dynamics 365 Customer Service.

Upon completion of this training, participants will be able to:

• Configure and manage case automation, queues, and routing logic.
• Deploy omnichannel tools including chat, SMS, and the agent workspace.
• Design personalized customer experiences through surveys and analytics.
• Integrate AI assistants and IoT devices for proactive support scenarios.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practice sessions.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request customized training for this course, please contact us to make arrangements.

This instructor-led, live training in India (online or onsite) is aimed at intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to: connect and unify data sources, create segments and metrics, build and publish journeys, and monitor and troubleshoot results.

This instructor-led, live training in India (online or onsite) is designed for beginner to intermediate participants wishing to use the MS Dynamics 365 Sales Insights module for advanced sales strategies and enhanced customer engagement.

By the end of this training, participants will be able to:

• Understand the features and benefits of the Sales Insights module.
• Use AI-driven analytics to enhance sales performance.
• Customize and configure the module for specific business needs.
• Leverage insights for lead scoring, relationship health, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.

By the end of this training, participants will be able to:

• Navigate and configure core Finance and SCM functionalities.
• Manage vendor, customer, and tax information within the system.
• Create and track purchase orders, invoices, and payments.
• Operate inventory and logistics workflows through the platform.
• Understand key process flows in procurement and accounting.
• Support business users through functional configuration and error handling.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.