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 Duration 14 hours

Course Outline

Advanced Knowledge Management Principles in Microsoft 365

  • Core principles of structured knowledge management
  • Designing scalable systems leveraging SharePoint and Teams
  • Utilizing metadata, versioning, and document libraries effectively

Constructing and Interlinking SharePoint Knowledge Repositories

  • Building interconnected SharePoint sites and document libraries
  • Implementing metadata columns, content types, and lookup fields
  • Structuring site hierarchies and enabling cross-site navigation

Designing Dynamic Dashboards with Power BI

  • Connecting SharePoint and Microsoft Lists data sources to Power BI
  • Creating real-time dashboards to monitor knowledge assets
  • Developing KPIs and visual reports to drive data-informed insights

Tailoring Knowledge Workflows with Power Automate

  • Automating approval, review, and publishing processes
  • Integrating Teams notifications and adaptive cards
  • Constructing multi-step flows for comprehensive document lifecycle management

Establishing and Managing Collaborative Content Ecosystems

  • Leveraging Teams and OneNote for collaborative knowledge capture
  • Integrating SharePoint pages, Lists, and Planner boards
  • Defining governance structures, roles, and permissions

Maintenance and Optimization of Knowledge Systems

  • Applying data retention, archiving, and compliance policies
  • Conducting regular audits and updating metadata
  • Enhancing system performance and minimizing content redundancy

Best Practices for Knowledge Management in Microsoft 365

  • Reviewing key principles of knowledge system design
  • Ensuring consistency and discoverability across all content
  • Promoting adoption and engagement through effective user experience design

Requirements

  • Proficiency in utilizing Microsoft 365 tools, including SharePoint, Teams, and OneNote.
  • Background experience in knowledge management or content strategy.

Target Audience

  • Knowledge managers focused on building structured information repositories.
  • Content strategists designing interconnected knowledge systems.
  • IT professionals responsible for managing organizational knowledge within the Microsoft 365 environment.

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