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Course Outline
- Reviewing and describing a process from start to end
- from the first contact with client to end of process in back-office
- Defining key indicators to measure the process performance
- how to define the most relevant indicators
- how to measure these indicators, etc.
- Identifying areas for improvement on the process
- how to identify these improvements
- what to focus on
- what to avoid, etc.
- Proposing recommendations to improve the process
- what type of recommendations
- how to write them
- how to ensure operational recommendations, etc.
- Monitoring the improvements
- which governance structure to monitor the process improvements
- how often
- which type of reporting, etc.
21 Hours
Testimonials (2)
Professional knowledge from the market provided by an expert
Bartlomiej Srednicki - GP Strategies Poland sp. z o.o.
Course - Fintech: A Practical Introduction for Managers
numerous practical exercises