Microsoft Dynamics 365 Training in BRICS Corporate Offsite Training Venues

This instructor-led, live training in BRICS Corporate Offsite Training Venues (online or onsite) is designed for treasury and finance professionals at beginner to intermediate levels who wish to strengthen their expertise, enhance their report generation capabilities, and maximise the utilisation of Dynamics 365 for financial operations.

Upon completing this training, participants will be able to:

• Navigate and customise the Dynamics 365 Finance and Operations interface.
• Generate and analyse financial reports with greater efficiency.
• Manage treasury functions, including cash flow management and bank reconciliations.
• Enhance financial workflows to achieve better operational efficiency.

This instructor-led, live training in BRICS Corporate Offsite Training Venues (online or onsite) is targeted at participants from beginner to intermediate levels who aim to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Grasp the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Efficiently manage customer interactions and cases.
• Leverage analytics to enhance service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in BRICS Corporate Offsite Training Venues (online or onsite) is tailored for participants at the beginner to intermediate levels who wish to gain a thorough understanding of Dynamics 365 Sales and effectively leverage the platform to enhance their sales operations.

Upon completion of this training, participants will be able to:

• Comprehend the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in BRICS Corporate Offsite Training Venues (online or onsite) is designed for beginner to intermediate participants wishing to use the MS Dynamics 365 Sales Insights module for advanced sales strategies and enhanced customer engagement.

By the end of this training, participants will be able to:

• Understand the features and benefits of the Sales Insights module.
• Use AI-driven analytics to enhance sales performance.
• Customize and configure the module for specific business needs.
• Leverage insights for lead scoring, relationship health, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This instructor-led live training in BRICS Corporate Offsite Training Venues (online or onsite) is tailored for business analysts seeking to optimize marketing and sales processes using Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Utilise different modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure various common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

This instructor-led live training in BRICS Corporate Offsite Training Venues (online or onsite) targets intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.