Course Outline
P2P Exchange Operations and the Fraud Risk Landscape
- The escrow-based order lifecycle and asset release mechanisms.
- Identifying exposure points: off-platform fiat versus on-platform crypto.
- Consequences of fraud loss, including chargebacks and bank claims.
Exercise 1, Mapping the Exposure: Teams will trace a buy order and a sell order from placement to release, identifying every point where off-platform payment disrupts the link between identity and funds.
Regulatory Framework and Supervisory Expectations
- FATF Recommendations, VASP obligations, and the travel rule.
- Cryptoasset supervisory authorities and exchange licensing requirements.
- Managing jurisdictional risks, grey-list monitoring, and sanctions exposure.
Fraud Typologies in P2P Trading
- Payment channel deviations and mismatched payer accounts.
- Triangulation, third-party payers, and the reuse of payment proofs.
- Partial payments, altered amounts, and visually similar figures.
Case Study, Five Recurring Patterns: Participants will analyze real anonymized dispute records against five common typologies to identify the specific control failures in each instance.
False Confirmations, Forged Receipts and Account Takeover
- Marking orders as paid without an actual transfer occurring.
- Edited screenshots and falsified bank receipts.
- Cross-phishing tactics in order chats and credential theft.
- Compromised accounts being reused to defraud other users.
Workshop, Phishing in the Order Chat: Teams will distinguish between genuine support messages and fraudulent ones, then draft the takedown and revalidation path for affected accounts.
KYC for Individuals: Level 1 and Level 2
- Level 1 data capture and identity document verification.
- Level 2 revalidation, including video-selfie liveness checks and list screening.
- Aligning verified identities with payment instruments.
Lab, Onboarding Under Pressure: Participants will conduct Level 1 and Level 2 reviews on sample files, documenting discrepancies that trigger revalidation.
KYC for Legal Entities and Beneficial Ownership
- Reviewing corporate documents, representation powers, and signatories.
- Mapping beneficial ownership chains and control indicators.
- Assessing legal person risk factors and conducting periodic reviews.
Identity Fraud and Document Forensics
- Identifying forged, borrowed, and synthetic identities.
- Detecting liveness bypasses, deepfake attempts, and injection attacks.
- Triggering revalidation following disputes or compromise claims.
Lab, Document Forensics: Participants will examine tampered documents and screen captures for inconsistencies in fonts, layout, metadata, and account numbers.
AML Screening, Sanctions and PEP
- List matching, tolerance levels, and managing false positives.
- Identifying PEPs, adverse media, and verifying source of wealth.
- Applying enhanced due diligence and setting escalation thresholds.
Customer Risk Assessment and the Risk-Based Approach
- Evaluating customer, product, channel, geography, and behavioral factors.
- Assigning risk ratings, defining review triggers, and making treatment decisions.
- Calibrating due diligence efforts to the actual risk profile.
Transaction Monitoring and Blockchain Analytics
- Withdrawal approvals based on account age, KYC status, and history.
- Wallet attribution, high-risk counterparties, and fund tracing.
- Identifying chargeback-prone gateways and payment method risks.
Case Study, The Large Withdrawal: Participants will review a withdrawal request with a mixed funding history, deciding whether to approve or escalate, and justifying the decision against monitoring criteria.
Evidence Standards for Payment Proof
- Defining acceptable evidence: statements and uninterrupted recordings.
- Conducting authenticity checks on documents, captures, and metadata.
- Recording details of what was verified and what remained unverified.
Lab, Evidence or Artifact: Teams will categorize submissions as acceptable evidence, insufficient evidence, or probable fabrication, and determine what additional information to request.
Disputed Evidence and Interbank Delays
- Resolving cases where both parties submit valid evidence.
- Managing waiting periods for interbank processing and preventive holds.
- Applying documented decision criteria for time-expired orders.
Workshop, Both Sides Are Right: Teams will resolve a dispute where both buyer and seller hold apparently genuine proof, and defend the final outcome.
Action and Sanctions Playbook
- Freezing collateral, restricting accounts, and issuing suspensions.
- Handling partial payment deadlines and returns to originating accounts.
- Managing refunds to incorrect banks, including fees and resolution timeframes.
- Restricting balances and retaining new deposits.
Exercise, Write the Sanction: Participants will draft the action, notice, and timeframe for three escalating cases, testing them against playbook criteria.
Case Management, Documentation and Escalation
- Maintaining case files, internal notes, and evidence retention.
- Using the escalation matrix and department head reviews.
- Filing suspicious activity reports and maintaining records.
Capstone: End-to-End Fraud Case
- Conducting order review, evidence assessment, and identity revalidation.
- Managing escalation, sanctions decisions, and counterparty resolution.
- Preparing justification memos and undergoing peer review.
Capstone, Full Case Run: Each team will handle a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer review.
Diagnostic and Advisory Session (Additional Component)
- Reviewing current practices and identifying protocol gaps.
- Providing guidance on evidence standards and handling disputed cases.
- Offering guidance on action and sanctions criteria.
Requirements
- Fundamental familiarity with fraud prevention concepts.
- Basic understanding of KYC and customer onboarding workflows.
- No technical or programming background is necessary.
Target Audience
- Customer support and service agents managing P2P orders, disputes, and withdrawals.
- Administration staff responsible for documentation, reconciliation, and customer records.
- Technology staff supporting monitoring, onboarding, and case management systems.
- Supervisors and team leads accountable for escalation decisions.
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
casual conversation supported by specific examples