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 Duration 21 hours

Course Outline

P2P Exchange Operations and the Fraud Risk Landscape

  • The escrow-based order lifecycle and asset release mechanisms.
  • Identifying exposure points: off-platform fiat versus on-platform crypto.
  • Consequences of fraud loss, including chargebacks and bank claims.

Exercise 1, Mapping the Exposure: Teams will trace a buy order and a sell order from placement to release, identifying every point where off-platform payment disrupts the link between identity and funds.

Regulatory Framework and Supervisory Expectations

  • FATF Recommendations, VASP obligations, and the travel rule.
  • Cryptoasset supervisory authorities and exchange licensing requirements.
  • Managing jurisdictional risks, grey-list monitoring, and sanctions exposure.

Fraud Typologies in P2P Trading

  • Payment channel deviations and mismatched payer accounts.
  • Triangulation, third-party payers, and the reuse of payment proofs.
  • Partial payments, altered amounts, and visually similar figures.

Case Study, Five Recurring Patterns: Participants will analyze real anonymized dispute records against five common typologies to identify the specific control failures in each instance.

False Confirmations, Forged Receipts and Account Takeover

  • Marking orders as paid without an actual transfer occurring.
  • Edited screenshots and falsified bank receipts.
  • Cross-phishing tactics in order chats and credential theft.
  • Compromised accounts being reused to defraud other users.

Workshop, Phishing in the Order Chat: Teams will distinguish between genuine support messages and fraudulent ones, then draft the takedown and revalidation path for affected accounts.

KYC for Individuals: Level 1 and Level 2

  • Level 1 data capture and identity document verification.
  • Level 2 revalidation, including video-selfie liveness checks and list screening.
  • Aligning verified identities with payment instruments.

Lab, Onboarding Under Pressure: Participants will conduct Level 1 and Level 2 reviews on sample files, documenting discrepancies that trigger revalidation.

KYC for Legal Entities and Beneficial Ownership

  • Reviewing corporate documents, representation powers, and signatories.
  • Mapping beneficial ownership chains and control indicators.
  • Assessing legal person risk factors and conducting periodic reviews.

Identity Fraud and Document Forensics

  • Identifying forged, borrowed, and synthetic identities.
  • Detecting liveness bypasses, deepfake attempts, and injection attacks.
  • Triggering revalidation following disputes or compromise claims.

Lab, Document Forensics: Participants will examine tampered documents and screen captures for inconsistencies in fonts, layout, metadata, and account numbers.

AML Screening, Sanctions and PEP

  • List matching, tolerance levels, and managing false positives.
  • Identifying PEPs, adverse media, and verifying source of wealth.
  • Applying enhanced due diligence and setting escalation thresholds.

Customer Risk Assessment and the Risk-Based Approach

  • Evaluating customer, product, channel, geography, and behavioral factors.
  • Assigning risk ratings, defining review triggers, and making treatment decisions.
  • Calibrating due diligence efforts to the actual risk profile.

Transaction Monitoring and Blockchain Analytics

  • Withdrawal approvals based on account age, KYC status, and history.
  • Wallet attribution, high-risk counterparties, and fund tracing.
  • Identifying chargeback-prone gateways and payment method risks.

Case Study, The Large Withdrawal: Participants will review a withdrawal request with a mixed funding history, deciding whether to approve or escalate, and justifying the decision against monitoring criteria.

Evidence Standards for Payment Proof

  • Defining acceptable evidence: statements and uninterrupted recordings.
  • Conducting authenticity checks on documents, captures, and metadata.
  • Recording details of what was verified and what remained unverified.

Lab, Evidence or Artifact: Teams will categorize submissions as acceptable evidence, insufficient evidence, or probable fabrication, and determine what additional information to request.

Disputed Evidence and Interbank Delays

  • Resolving cases where both parties submit valid evidence.
  • Managing waiting periods for interbank processing and preventive holds.
  • Applying documented decision criteria for time-expired orders.

Workshop, Both Sides Are Right: Teams will resolve a dispute where both buyer and seller hold apparently genuine proof, and defend the final outcome.

Action and Sanctions Playbook

  • Freezing collateral, restricting accounts, and issuing suspensions.
  • Handling partial payment deadlines and returns to originating accounts.
  • Managing refunds to incorrect banks, including fees and resolution timeframes.
  • Restricting balances and retaining new deposits.

Exercise, Write the Sanction: Participants will draft the action, notice, and timeframe for three escalating cases, testing them against playbook criteria.

Case Management, Documentation and Escalation

  • Maintaining case files, internal notes, and evidence retention.
  • Using the escalation matrix and department head reviews.
  • Filing suspicious activity reports and maintaining records.

Capstone: End-to-End Fraud Case

  • Conducting order review, evidence assessment, and identity revalidation.
  • Managing escalation, sanctions decisions, and counterparty resolution.
  • Preparing justification memos and undergoing peer review.

Capstone, Full Case Run: Each team will handle a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer review.

Diagnostic and Advisory Session (Additional Component)

  • Reviewing current practices and identifying protocol gaps.
  • Providing guidance on evidence standards and handling disputed cases.
  • Offering guidance on action and sanctions criteria.

Requirements

  • Fundamental familiarity with fraud prevention concepts.
  • Basic understanding of KYC and customer onboarding workflows.
  • No technical or programming background is necessary.

Target Audience

  • Customer support and service agents managing P2P orders, disputes, and withdrawals.
  • Administration staff responsible for documentation, reconciliation, and customer records.
  • Technology staff supporting monitoring, onboarding, and case management systems.
  • Supervisors and team leads accountable for escalation decisions.

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