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 Duration 7 hours

Course Outline

Introduction to AI in the Administrative Workplace

  • Defining AI and its relevance to administrative roles
  • An overview of ChatGPT, Copilot, and Gemini
  • Key privacy and security considerations when utilizing AI

AI-Powered Content Creation and Editing

  • Generating and refining professional email communications
  • Summarizing meeting notes and extensive documentation
  • Accelerating the creation of reports, proposals, and memos

Scheduling and Task Management with AI

  • Utilizing AI for calendar management and meeting coordination
  • Drafting meeting agendas and follow-up correspondence
  • Establishing reminders and to-do lists via Copilot or Gemini integrations

Prompting Skills and AI Communication

  • Crafting effective prompts to achieve optimal results
  • Adjusting tone, style, and format to suit specific needs
  • Iterating on and correcting AI-generated outputs

Multilingual and Accessibility Features

  • Translating text using AI capabilities
  • Crafting inclusive and accessible communication
  • Supporting diverse audiences through language adaptation

Use Cases in the Public Sector

  • Illustrative examples of AI-enhanced workflows in government offices
  • Reviewing policies and guidance on AI usage in public administration
  • Strategies for staying current with evolving tool capabilities

Summary and Next Steps

Requirements

  • Foundational digital literacy and familiarity with standard office suites (e.g., Microsoft Word, Excel, email clients)
  • Proficiency in using web-based applications
  • No prior knowledge of artificial intelligence tools is necessary

Target Audience

  • Clerical staff
  • Administrative professionals
  • Public sector operations personnel

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