Course Outline
Introduction to AI in the Administrative Workplace
- Defining AI and its relevance to administrative roles
- An overview of ChatGPT, Copilot, and Gemini
- Key privacy and security considerations when utilizing AI
AI-Powered Content Creation and Editing
- Generating and refining professional email communications
- Summarizing meeting notes and extensive documentation
- Accelerating the creation of reports, proposals, and memos
Scheduling and Task Management with AI
- Utilizing AI for calendar management and meeting coordination
- Drafting meeting agendas and follow-up correspondence
- Establishing reminders and to-do lists via Copilot or Gemini integrations
Prompting Skills and AI Communication
- Crafting effective prompts to achieve optimal results
- Adjusting tone, style, and format to suit specific needs
- Iterating on and correcting AI-generated outputs
Multilingual and Accessibility Features
- Translating text using AI capabilities
- Crafting inclusive and accessible communication
- Supporting diverse audiences through language adaptation
Use Cases in the Public Sector
- Illustrative examples of AI-enhanced workflows in government offices
- Reviewing policies and guidance on AI usage in public administration
- Strategies for staying current with evolving tool capabilities
Summary and Next Steps
Requirements
- Foundational digital literacy and familiarity with standard office suites (e.g., Microsoft Word, Excel, email clients)
- Proficiency in using web-based applications
- No prior knowledge of artificial intelligence tools is necessary
Target Audience
- Clerical staff
- Administrative professionals
- Public sector operations personnel
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Testimonials (7)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.
Thato Malapane - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
i liked the clear explanations and the examples used during the training was useful and also relatable.
SUNITA PERSAD - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Learning more about how to use AI responsibly
Tshiamo Innocent - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
I like that I obtained more knowledge with regards to AI that I never had .
ANNELINE GOODMAN - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Merging different data to give you one document.
Xolani Mahlalela - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Knowledge of AI
Agnieszka Socha - Koenig & Bauer (CEE) Sp. z o.o.
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Training and examples