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Course Outline

Module 1: Overview and Architecture of Microsoft Teams

  • Essential Teams components and services
  • Teams architecture and key dependencies
  • Role-based access control and administration

Module 2: Managing Teams Collaboration Experiences

  • Creation and management of Teams, channels, and chats
  • Configuration of meeting policies and user experiences
  • Application management, integrations, and lifecycle handling

Module 3: Teams Phone and Voice Solutions

  • Foundational concepts and architecture of Teams Phone
  • Setup of calling plans and direct routing configurations
  • Administration of devices, dial plans, and emergency calling features

Module 4: Governance, Security, and Compliance

  • Teams policies, governance frameworks, and lifecycle management
  • Deployment of security and compliance configurations
  • Audit processes, reporting, and compliance oversight

Module 5: Monitoring and Troubleshooting Teams

  • Tracking Teams service health and usage metrics
  • Diagnosing issues related to meetings, voice, and collaboration
  • Utilizing reporting tools and analytics for performance optimization

Module 6: Advanced Configuration and Integration

  • Integration of Teams with Microsoft 365 and third-party applications
  • Considerations for hybrid deployment environments
  • Automation and PowerShell scripts for Teams administration

Module 7: Exam Preparation and Certification Readiness

  • Detailed overview of MS-721 exam objectives
  • Understanding exam structure, format, and question styles
  • Practice assessments and review sessions
  • Study resources, tips, and strategies for exam success

Conclusion and Next Steps

Requirements

  • Knowledge of Microsoft 365 services and administrative tasks
  • Hands-on experience with core Microsoft Teams features
  • Understanding of fundamental networking and identity concepts

Target Audience

  • Microsoft Teams Administrators
  • Collaboration System Engineers
  • IT Professionals responsible for Microsoft 365 communications
 35 Hours

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