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Duration 14 hours
Course Outline
1. Introduction to Communication Issues
- the communication process and its stages
- importance of verbal and non-verbal communication
- techniques and tools for effective communication.
- Direct communication vs. mediated communication: phone, email, messengers
2. Principles of Effective Communication as a Core Element of Successful Organizational Contacts
- self-analysis of one's own communication style
- identifying, correcting, and avoiding communication errors
- communication barriers
- stages of building interpersonal contact
3. Managing Conversations Effectively
- shaping your own image as a sender and receiver of messages
- assertive responses to reservations, criticism, and praise
- identifying and overcoming communication barriers, active listening as a tool for effective communication · recognizing and dealing with factors that disrupt listening and comprehension
- the art of asking questions
- psychological mechanisms and techniques of influence
4. Intercultural Aspects of Communication
- basics of proxemics – distance in communication
- formulating messages in intercultural contacts
- self-expression vs. intercultural perception
- cultural interpretation of messages
- cultural attitudes in daily communication and negotiations
- decision-making within a cultural context
5. Fundamental Principles of Intercultural Communication
- contact-oriented cultures
- rule-oriented cultures
- partner-oriented and transaction-oriented cultures
- ceremonial and non-ceremonial cultures
- monochronic and polychronic cultures
- Does "A" always mean "A"? – hidden assumptions and unspoken expectations in communication with representatives of specific cultures
6. "Partner User Manual" – What to Do, What to Avoid, and Total "Faux Pas"
- Western European cultures (Germany, France, Italy)
- Post-Soviet state cultures
- American culture
7. Summary
Requirements
The course is general in nature and does not require specialized prior knowledge.
Testimonials (1)
examples from trainer's daily life like some stories, anectodes and jokes
