Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is intended for individuals who possess:
- A valid ITIL® 4 Foundation certification
This training prepares candidates for the official ITIL® 5 Foundation Bridge certification exam, which is part of the course fee. Successful certification validates your updated understanding of the ITIL framework and supports ongoing professional growth in service management.
Preparation requirements
Candidates must hold a valid ITIL® 4 Foundation certificate. No prior additional preparation is required before enrolling in the course.
Examination process
Candidates are provided with an exam voucher that remains valid for six months, offering flexibility to choose a convenient exam date.
Following the completion of the training, participants will be guided through the exam registration process. Scheduling is managed directly via the PeopleCert platform using a personal account. The exam is delivered online with remote proctoring. A PeopleCert supervisor monitors the session through a webcam and secure connection. Prior to commencing the exam, participants must verify their identity and display their environment to adhere to examination regulations.
Exam specifications
- Duration: 30 minutes
- Format: Multiple-choice assessment (20 questions)
- Passing mark: 65% (minimum 13 correct answers)
- Conditions: Closed-book exam
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
