IBM Maximo Warranty Management Training Course

Grasping Warranty Structures in Maximo

• Core warranty concepts and definition of terms
• Warranty coverage at the asset and item level
• Aligning warranties with maintenance workflows

Configuring Warranty Entitlements

• Establishing entitlement rules
• Linking warranties to assets and components
• Controlling dates, limits, and specific conditions

Warranty Claims Workflow

• Generating warranty claims from work orders
• Managing routing, approvals, and documentation
• Tracking claim status and progression

Tracking Vendor Responses

• Recording vendor communications
• Managing approvals, rejections, and adjustments
• Incorporating vendor feedback into maintenance strategies

Linking Assets to Warranty Data

• Connecting warranty records to asset hierarchies
• Managing replaced parts and component swaps
• Maintaining accuracy across asset records

Integration with Procurement and CM

• Connecting warranty details to purchasing activities
• Aligning Change Management processes with warranty implications
• Safeguarding data continuity between procurement and maintenance

Handling Exceptions and Special Cases

• Managing expired or voided warranties
• Addressing partial claims or coverage disputes
• Resolving entitlement mismatches

Hands-On Warranty Scenarios

• Processing end-to-end warranty claims
• Simulating vendor interactions and follow-ups
• Applying warranty rules to genuine maintenance cases

Wrap-up and Next Steps