Business Process Management Training Course

Introduction

• An Overview of Process History
• Adopting a Process-Centric Perspective
• Foundations of Process Management
• Analysis and Design of Process Modelling
• The BPM Framework Explained
• Understanding Business Process Management Systems (BPMS)
• Principles of Business Process Architecture

Strategies for Implementing BPM

• The Value Proposition of BPM
• Insights from the BPM Community
• The Case for Automating BPM
• Understanding SOA Reference Architecture Topologies
• Overview of BPM Vendors and Tool Positioning

Harmonising IT and Business Objectives

• Distinguishing Between BPM and BPMS
• Criteria for Selecting a BPMS
• Aligning IT and Business: Matching Technology to Challenges
• Implementing Development Models
• High-Level View of BPM Systems
• Core Terminology and Concepts

Grasping Fundamental Concepts and Architecture

• Process Modelling Techniques
• Conducting Process Analysis
• Strategies for Process Design
• Anatomy of a BPMS: Components and Structure
• Planning for Enterprise Process Management
• Defining Key Skills, Roles, and Responsibilities

Governance and Business Strategy

• Evolution: From Data/Functions to Objects and Services
• Future Trends: Core Business Logic vs. Process Control
• Architectural Design Considerations
• Achieving Business-IT Alignment
• The Importance of Business Stewardship
• The Role of Business Rule Analysts

Modelling Processes with BPMN

• The Strategic Value of BPMN
• Composability and Fundamental Services
• Embracing Incremental and Iterative Methodologies
• The Role of Use Cases in Driving Projects
• Declaring Message Properties
• Utilising Correlation Sets
• Implementing Complex Parallel Activity Execution
• Designing for Concurrency
• Vendor Implementation of BPMN
• Case Study: Microsoft XLANG

Managing Faults and Exceptions

• Defining Event Types
• Setting Timeouts
• Handling Faults Effectively
• Capturing Exceptions
• Compensation Management Strategies

Business Rules

• Why Implement Business Rules?/li>
• Fundamental Rule Concepts
• The Rule Maturity Model (KPI RMM™)
• Principles of KPI STEP™
• Evolving Roles for Business and IT
• Maintaining Business Focus in Rules
• Determining When a BR Approach is Suitable
• Scope Considerations for BR Projects
• Essential Components of a BR Project Plan
• The Function of a BR Pilot
• Extracting Business Rules from Code

BPM as a Driver for SOA: Essential Components

• Designing Application Frontends
• Building Basic Services
• Leveraging the Value of an ESB
• Utilising Repositories
• Enhancing Business Agility
• The Function of the BPM Board
• Distributing Technical Whitepapers

Monitoring and Measuring Process Improvements

• Repository Management Practices
• Establishing Quality Gateways
• The Four Pillars of Success

Metrics and Measurement

• Metrics in the Context of Organizational Performance
• Characteristics of Effective Metrics
• Hierarchy of Measurement and Management
• Process Management Beyond Simple Metrics
• Integrating Metrics into Processes and Management Roles
• Answering Key Management Questions
• Common Pitfalls in Process Management Initiatives

Architecture of BPM Systems

• Considerations for EAI and B2B
• System Topology and Scalability
• Selection of Design Tools
• Deployment Tools and Strategies
• Monitoring and Administrative Controls
• Understandings of the Process Engine
• Managing the Process Definition Repository

Key BPMS Features and Interfaces

• Providing Repository Support
• Database Integration and Support
• Implementing BAM
• Human Workflow Solutions