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Course Outline
Introduction to Windows 11
- Overview of features and editions
- User interface enhancements and new usability improvements
- Deployment and upgrade pathways
Supporting Windows 11 Installation
- Installation prerequisites and methods
- Considerations for upgrades and clean installations
- Driver compatibility and updates
Troubleshooting Startup and Performance Issues
- Boot problems and recovery tools
- Safe Mode, System Restore, and Startup Repair
- Performance monitoring and optimisation
Managing Devices and Drivers
- Device Manager and driver updates
- Diagnosing hardware issues
- Peripheral compatibility and configuration
Application Support and Troubleshooting
- Installing and managing applications
- Compatibility settings and App Installer
- Common techniques for application troubleshooting
Networking and Connectivity
- Configuring network settings
- Troubleshooting Wi-Fi, Ethernet, and VPN
- Network diagnostics and logging
Managing Security and Updates
- Windows Security and antivirus configuration
- Firewall rules and advanced settings
- Windows Update configuration and troubleshooting
Managing User Profiles and Settings
- User account types and profile management
- Syncing settings with Microsoft accounts
- Data backup and file recovery
System Maintenance and Recovery
- System reset and recovery options
- Utilising recovery drive and installation media
- Backup and restore using File History and OneDrive
Summary and Next Steps
Requirements
- Prior experience with Windows client operating systems
- Fundamental understanding of networking concepts
- Knowledge of Active Directory and Microsoft 365
Target Audience
- Desktop support technicians
- Help desk staff
- IT support specialists tasked with resolving Windows environment issues
35 Hours
Testimonials (2)
It was done at our pace, speeding through areas we know, while slowing down and giving more information where we needed.
Kevin Stanley - Chugachmiut
Course - Windows Server 2022 for System Administrators
Interactivity, the trainer was willing to help and explain in areas that were difficult. I felt like the training was really useful for me