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Course Outline

Introduction to Windows 11

  • Overview of features and editions
  • User interface enhancements and new usability improvements
  • Deployment and upgrade pathways

Supporting Windows 11 Installation

  • Installation prerequisites and methods
  • Considerations for upgrades and clean installations
  • Driver compatibility and updates

Troubleshooting Startup and Performance Issues

  • Boot problems and recovery tools
  • Safe Mode, System Restore, and Startup Repair
  • Performance monitoring and optimisation

Managing Devices and Drivers

  • Device Manager and driver updates
  • Diagnosing hardware issues
  • Peripheral compatibility and configuration

Application Support and Troubleshooting

  • Installing and managing applications
  • Compatibility settings and App Installer
  • Common techniques for application troubleshooting

Networking and Connectivity

  • Configuring network settings
  • Troubleshooting Wi-Fi, Ethernet, and VPN
  • Network diagnostics and logging

Managing Security and Updates

  • Windows Security and antivirus configuration
  • Firewall rules and advanced settings
  • Windows Update configuration and troubleshooting

Managing User Profiles and Settings

  • User account types and profile management
  • Syncing settings with Microsoft accounts
  • Data backup and file recovery

System Maintenance and Recovery

  • System reset and recovery options
  • Utilising recovery drive and installation media
  • Backup and restore using File History and OneDrive

Summary and Next Steps

Requirements

  • Prior experience with Windows client operating systems
  • Fundamental understanding of networking concepts
  • Knowledge of Active Directory and Microsoft 365

Target Audience

  • Desktop support technicians
  • Help desk staff
  • IT support specialists tasked with resolving Windows environment issues
 35 Hours

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Price per participant

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