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 Duration 14 hours

Course Outline

Introduction to OpenUEM

  • Insights into endpoint management and OpenUEM’s capabilities
  • Grasping the endpoint lifecycle and management fundamentals
  • Setting up the lab and preparing the testing environment

Installing & Configuring OpenUEM

  • Installing OpenUEM server components
  • Deploying agents to Windows, macOS, and Linux systems
  • Configuring network and security parameters

Endpoint Enrollment & Organization

  • Registering endpoints within the OpenUEM console
  • Structuring and organizing devices for streamlined management
  • Assigning roles and permissions to administrators

Fundamentals of Device Management

  • Distributing software and updates to managed devices
  • Setting up policies and compliance controls
  • Tracking device health and activity levels

Patch Management & Automation

  • Scheduling updates and automating patch distribution
  • Verifying and testing software deployments
  • Adhering to best practices for endpoint security and compliance

Reporting & Troubleshooting

  • Creating reports on device status and operational activity
  • Diagnosing common endpoint issues using basic troubleshooting techniques
  • Setting up monitoring alerts for proactive management

Capstone Lab & Practical Exercises

  • Practical session: enrolling devices, pushing updates, and monitoring endpoints
  • Scenario-driven exercises to solidify concepts
  • Analyzing and discussing lab outcomes

Summary & Future Steps

Requirements

  • A solid grasp of fundamental IT support principles
  • Experience working with endpoint devices and various operating systems
  • Basic knowledge of networking and device configuration

Target Audience

  • IT support specialists
  • Technical helpdesk representatives
  • Entry-level system administrators

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