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Course Outline
Introduction to Learning Management Systems
- Understanding what an LMS is and its role in driving organisational learning.
- Evaluating cloud-hosted, self-hosted, and SaaS LMS solutions.
- Exploring key features and integration capabilities with HR and operational systems.
- Exercise: Assessing an existing LMS or comparing leading platforms.
LMS Setup and Deployment
- Planning the deployment scope, user base, and business objectives.
- Initial configuration: customising branding, language, navigation, and notification settings.
- Integrating the LMS with Single Sign-On (SSO), user directories, and video conferencing tools.
- Hands-on lab: Setting up a fresh LMS instance and completing the first-login walkthrough.
User and Role Management
- Adding users individually or through bulk imports (CSV, API, directory sync).
- Defining roles: learner, instructor, manager, administrator, and auditor.
- Grouping users into departments, teams, and region-based cohorts.
- Establishing enrollment rules, access windows, and self-registration policies.
- Exercise: Configuring a multi-role, multi-department user structure.
Course and Content Creation
- Structuring courses, lessons, topics, and learning paths.
- Uploading and embedding multimedia content: video, PDF, SCORM, and H5P.
- Building interactive components: quizzes, assignments, forums, and surveys.
- Reusing content across courses and managing version control.
- Hands-on lab: Creating a complete course module from scratch.
Tracking and Reporting
- Monitoring enrollment status, completion rates, and time-on-task metrics.
- Developing custom reports with filters for departments, roles, and time periods.
- Setting up automated report delivery and alerts for managers.
- Exporting data to spreadsheets and BI tools for deeper analysis.
- Exercise: Designing a progress dashboard for store or operations managers.
LMS Administration Best Practices
- Content governance: review cycles, access expiration, and archival policies.
- Security and privacy: data protection, backup schedules, and audit trails.
- Scalability: managing growing content libraries and user bases effectively.
- User engagement strategies: notifications, gamification, and feedback loops.
- Fostering communication between administrators and instructors for continuous improvement.
Certification Preparation and Assessment Workflows
- Designing certification programmes with prerequisites and sequential requirements.
- Creating graded assessments: defining pass thresholds, retake policies, and proctoring options.
- Issuing digital certificates and badge-based credentialing.
- Mapping certification tracks to organisational compliance and career progression.
- Hands-on lab: Configuring a full certification pathway and issuing a test certificate.
Practical Workshop: Running a Real Training Program in the LMS
- End-to-end setup of a department-specific training rollout.
- Testing learner experience, instructor tools, and manager views.
- Troubleshooting common issues related to content upload, enrollment, and reporting.
- Action planning: Defining a roadmap for LMS adoption and content migration.
Requirements
- Foundational knowledge of IT and web-based systems.
- Familiarity with digital content formats and online communication tools.
Target Audience
- Training coordinators and instructional designers.
- HR and Learning & Development administrators.
- IT personnel supporting training platforms.
- Managers and team leads overseeing onboarding and upskilling programmes.
21 Hours
