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Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules.
- SLAs and compliance requirements (PCI DSS, uptime).
- ITSM workflows (incident, problem, change management).
- Day 2: Java Production Essentials
- JVM internals, memory management, and GC basics.
- Analysis of Java exceptions.
- JVM tuning tailored for banking workloads.
- Day 3: Unix Fundamentals
- File structure and navigation.
- Essential commands: ps, top, df, tail, grep, awk, sed.
- Basics of shell scripting for automation.
- Day 4: Logs & Monitoring
- Understanding transaction and audit logs.
- Tools: Splunk, ELK, and native log parsing.
- Hands-on: Troubleshooting a failed fund transfer.
- Day 5: Ticketing & Escalation Process
- Tools: ServiceNow, JIRA workflows.
- Escalation matrix (L1 → L2 → Dev).
- Best practices for RCA and documentation.
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: App Server & API Debugging
- WebLogic and Tomcat basics.
- API failure codes (401, 500, 504).
- JDBC pool issues and timeouts.
- Day 7: DB Troubleshooting
- Slow queries, locks, and deadlocks.
- SQL profiling tools: EXPLAIN, SHOW PROCESSLIST.
- Hands-on: Resolving a database deadlock.
- Day 8: CI/CD, Release & Rollback
- Jenkins overview.
- Scenarios involving release failures.
- Rollback procedures and post-deployment validation.
- Day 9: War Room Simulation
- Role assignment: incident lead, communication, technical fix.
- Live troubleshooting scenario (login failure).
- RCA, war room notes, and stakeholder updates.
- Day 10: Capstone & Review
- Summary of tools, logs, escalation, Unix, and DB.
- Final challenge and quiz.
- Certification and feedback session.
Optional Add-Ons
- Kafka/MQ troubleshooting basics.
- APM Tools: AppDynamics/Dynatrace.
- Basic Kubernetes (pod restarts, logs).
- SRE metrics: SLIs, SLOs, MTTR.
Summary and Next Steps
Requirements
- Understanding of core Java programming concepts.
- Hands-on experience with Unix-based systems.
- Familiarity with support workflows in enterprise applications.
Audience
- Support Engineers.
- Java Developers transitioning into support roles.
- Production Support Analysts operating in banking environments.
35 Hours
Testimonials (2)
Setting up Podman for effortlessly working with local containers, as well as using Kafka topics.
- Norfolk Southern
Course - Quarkus for Developers
- The course progression (from JVM internals to more high-level topics) - Some insights from practical exercises - Visual style (not some presentation, but a nicely styled page)
