Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 7 hours
Course Outline
Introduction to Design Thinking for Internal Stakeholders
- Review of Design Thinking principles and stages
- Deep dive into Empathize and Define within the internal stakeholder context
- How this methodology enhances collaboration and operational efficiency
Stage 1: Empathize (Primary Focus)
- Active listening and empathetic communication strategies
- Empathy exercises: viewing situations from the internal stakeholder’s perspective
- Role plays: simulating discussions with internal stakeholders
- Collaborative activity: linking pain points to core needs using empathy maps
Stage 2: Define (Applying to Real Needs)
- From pain points to needs: turning insights into action
- Group workshop: redefining challenges from the stakeholder’s angle
- Creating clear, actionable problem statements (POVs)
Managing Resistance to Change and Relationship Building
- Recognising and addressing resistance from internal stakeholders
- Simulation: navigating resistance scenarios with empathy and clarity
- Tactics to encourage collaboration and adoption of new solutions
Practical Application and Group Workshop
- Co-creation activity: redesigning a process based on identified needs
- Collaborative development of improvement opportunities
- Feedback session: presenting insights and outlining commitments
Wrap-up and Next Steps
- Individual and team pledges to integrate empathy into daily operations
- Approaches for sustaining stakeholder-centric dialogue and follow-up
Requirements
- Fundamental knowledge of teamwork and workplace communication
- Readiness to engage in practical and collaborative activities
Target Audience
- Service and operations teams
- Team leaders and managers
- Internal stakeholder-facing professionals (procurement, IT, HR, facilities)
