Claude AI for Customer Support and Service Operations Training Course

This two-day programme is designed for developers who are already proficient with AI coding tools like Cursor, Claude Code, or Copilot. The curriculum focuses on delegating end-to-end tasks to agents, constructing a personalisation stack (comprising Rules, AGENTS.md, Skills, MCP, and Agents), developing and integrating MCP servers, executing agents in parallel, and implementing structured agentic workflows. The course content remains tool-agnostic and builds upon the concepts introduced in the Foundations course.

This two-day introductory course is designed for individuals new to AI-assisted software development, including those with little or no coding background. It explores how these tools function, how to guide them using prompts, and how to apply them to typical tasks such as creating a project from scratch, working within an existing codebase, and reviewing outputs. The content is tool-agnostic and relevant for users of Cursor, Claude Code, Copilot, and similar platforms. This course serves as a precursor to the 'Agentic AI Development: Advanced Workflows' program.

This two-session training programme is tailored for software delivery teams looking to embed AI-driven engineering practices into their daily operations using Claude Code.

This two-day workshop equips finance teams with the skills to integrate AI and Claude seamlessly into their daily operations. Rather than focusing on theoretical concepts, the programme emphasizes practical application, enabling finance professionals to leverage Claude responsibly for tasks such as analysis, reconciliation, reporting, documentation, stakeholder engagement, and process optimization.

This programme is customized for investment, finance, and analyst teams aiming to enhance their use of Claude in real-world tasks like financial modelling, forecasting, investment analysis, long-document review, model commentary, and creating presentation-ready outputs.

This instructor-led, live training in India (online or onsite) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live Claude AI training in India empowers professionals to utilize the platform for data analysis and BI tasks. The curriculum covers exploratory data analysis, SQL generation, and dashboard design via natural language prompting, with the goal of streamlining workflows and enhancing insight extraction from business data.

This instructor-led, live training in India (online or onsite) is designed for intermediate-level software developers and AI engineers who want to integrate Claude AI into their applications, create AI-powered chatbots, and boost software functionality through AI-driven automation.

By the end of this training, participants will be able to:

• Leverage the Claude AI API to integrate AI into applications.
• Develop AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for various use cases.

This instructor-led, live training in India (online or onsite) targets intermediate-level researchers, analysts, and knowledge workers who intend to leverage Claude AI for processing vast amounts of data, synthesizing information, and automating research tasks.

By the conclusion of this training, participants will be able to:

• Apply Claude AI for literature reviews and research synthesis.
• Summarize reports, research papers, and long-form documents.
• Extract key insights and trends from structured and unstructured data.
• Integrate Claude AI into research and knowledge management workflows.

This instructor-led, live training in India (offered online or onsite) is designed for beginner-level professionals who wish to incorporate Claude AI into their daily workflows to enhance efficiency and automation.

By the conclusion of this training, participants will be able to:

• Use Claude AI to automate repetitive tasks and streamline workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

This instructor-led, live training in India (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code is not merely a code-completion tool; it serves as a terminal-native development agent capable of reading your codebase, planning multi-step changes, executing tests, and driving tasks from a single instruction to a working result. This one-day workshop provides participants with structured, hands-on experience: configuring Claude Code for real-world projects, crafting delegations that yield reviewable outcomes, leveraging CLAUDE.md as persistent project memory, and integrating internal tools via the Model Context Protocol.