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Course Outline
Introduction to Management
Leadership Skills in Modern Management
Leading a Team of Workers
- Management styles
- Selecting an effective management style aligned with team development phases
- Developing the 'perfect manager' profile: analyzing one’s own leadership style
- Evaluating strengths and weaknesses in one’s leadership capacity and identifying development potential
- Characteristics of high-performing teams
- Coordinating activities to achieve established goals
Communication in Organizations
- Fundamentals of verbal and non-verbal communication
- Individual communication styles
- Communication barriers
- Questioning techniques
- The art of active listening
- Constructive criticism
- Providing feedback
- Handling difficult situations during interactions
- Communication networks
- Information flow models and their optimization
Conflict Resolution Techniques for Employee Teams
- Nature and types of conflict
- Primary sources of conflict
- Behavioral approaches to mastering conflict and appropriate conduct during disputes
- Utilizing assertive and developmental conflict strategies in team work
- Strategies employed in conflict situations
- Conflict management
- Primary methods of conflict resolution
- Managing emotions during conflicts
- Barriers to communication and conflict resolution: verbal and non-verbal
Motivating the Team
- Understanding motivation
- What drives people within an organization
- Types of motivation
- Principles of economic incentives
- Principles of motivating through intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The importance of language in motivation
Effective Time Management and Utilization
- Time management matrix
- Controlling personal time and addressing 'time thieves'
- Time planning techniques
- Delegation of authority and tasks
Coaching
- Understanding what coaching is and how to apply it
- Individual participant sessions
- In-depth feedback
Training Summary
Requirements
The course is general in scope and does not require prior specialist knowledge for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group