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Course Outline

Introduction to Management

Leadership Skills in Modern Management

Leading a Team of Workers

  • Management styles
  • Selecting an effective management style aligned with team development phases
  • Developing the 'perfect manager' profile: analyzing one’s own leadership style
  • Evaluating strengths and weaknesses in one’s leadership capacity and identifying development potential
  • Characteristics of high-performing teams
  • Coordinating activities to achieve established goals

Communication in Organizations

  • Fundamentals of verbal and non-verbal communication
  • Individual communication styles
  • Communication barriers
  • Questioning techniques
  • The art of active listening
  • Constructive criticism
  • Providing feedback
  • Handling difficult situations during interactions
  • Communication networks
  • Information flow models and their optimization

Conflict Resolution Techniques for Employee Teams

  • Nature and types of conflict
  • Primary sources of conflict
  • Behavioral approaches to mastering conflict and appropriate conduct during disputes
  • Utilizing assertive and developmental conflict strategies in team work
  • Strategies employed in conflict situations
  • Conflict management
  • Primary methods of conflict resolution
  • Managing emotions during conflicts
  • Barriers to communication and conflict resolution: verbal and non-verbal

Motivating the Team

  • Understanding motivation
  • What drives people within an organization
  • Types of motivation
  • Principles of economic incentives
  • Principles of motivating through intangible resources
  • Psychological principles of motivation
  • Feedback and evaluation
  • The importance of language in motivation

Effective Time Management and Utilization

  • Time management matrix
  • Controlling personal time and addressing 'time thieves'
  • Time planning techniques
  • Delegation of authority and tasks

Coaching

  • Understanding what coaching is and how to apply it
  • Individual participant sessions
  • In-depth feedback

Training Summary

Requirements

The course is general in scope and does not require prior specialist knowledge for participation.

 14 Hours

Number of participants


Price per participant

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