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Duration 14 hours (2 days)
Course Outline
Foundations of Mobile Subscriber Services
- Subscriber categories and profiles
- Service types: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their impact on signaling
Role of OSS and NetAct: An Overview
- Functions of OSS in performance management
- NetAct: Objectives and primary components
- Data transmission from network elements to NetAct
Concepts of Key Performance Indicators
- KPI classifications: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation periods
- Thresholds, alarms, and alignment with SLAs
NetAct KPI Suite: Voice and Signaling
- Call setup success rate and call drop rate
- SS7/Sigtran signaling KPIs
- Busy hour considerations and dimensioning KPIs
NetAct KPI Suite: Data and Throughput
- Data session establishment and throughput KPIs
- Metrics for latency, jitter, and packet loss
- Subscriber experience KPIs (such as per-subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline identification
- Correlating KPIs across different layers (RAN, transport, core)
- Using KPIs to identify congestion, configuration errors, and hardware failures
Reporting, Dashboards, and Alarm Management
- Creating actionable KPI dashboards
- Generating reports tailored for stakeholder insights
- Strategies for alarm tuning and noise reduction
Troubleshooting Workflows Leveraging NetAct Data
- Detailed troubleshooting playbooks
- Practical exercises: voice call failures and data throughput degradation
- Criteria for validating and closing incidents
Operational Best Practices and KPI Governance
- KPI ownership and governance frameworks
- Change management and assessing KPI impact
- Continuous improvement and the KPI lifecycle
Summary and Future Directions
Requirements
- Familiarity with mobile network architecture
- Knowledge of OSS/BSS concepts
- Foundational understanding of performance monitoring terminology
Intended Audience
- Network operations and performance engineers
- OSS analysts and NOC staff
- Telecom planners and service assurance teams
