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Course Outline

Enterprise AI Agents with Tencent ADP

  • Understanding the definition and value proposition of enterprise AI agents
  • Tencent ADP features for agent development, knowledge integration, and workflow automation
  • Distinguishing between agent-based solutions and standard chat applications
  • Reviewing common enterprise use cases and key delivery considerations

Designing Agents for Business Processes

  • Defining agent roles, operational boundaries, inputs, and outputs
  • Selecting between single-agent and multi-agent architectural designs
  • Structuring prompts, tools, and embedded business rules
  • Planning for escalation paths, human review, and system reliability

Building RAG and Knowledge Workflows

  • Applying RAG concepts for grounded answers and enterprise knowledge retrieval
  • Preparations for documents, policies, and internal content for effective retrieval
  • Designing retrieval flows and response grounding patterns
  • Iteratively testing and refining answer quality over time

Orchestrating Workflows and Integrations

  • Translating business processes into structured agent workflows
  • Connecting agents to APIs, internal services, and broader enterprise systems
  • Managing decisions, approvals, retries, and fallback mechanisms
  • Coordinating handoffs between workflow steps and specialized agents

Applying Operational Guardrails

  • Implementing guardrails for security, privacy, compliance, and policy enforcement
  • Mitigating risks related to unsafe output, prompt injection, and sensitive data exposure
  • Incorporating approval checkpoints, audit trails, and strict access controls
  • Designing safe response patterns for high-impact business scenarios

Monitoring, Evaluation, and Continuous Improvement

  • Tracking key metrics such as quality, latency, cost, and workflow success rates
  • Evaluating agent behavior across realistic business scenarios
  • Troubleshooting common issues in RAG, workflows, and orchestration
  • Developing an implementation roadmap for pilot testing and production rollout

Requirements

  • A foundational grasp of generative AI concepts and typical enterprise AI applications
  • Practical experience with APIs, web applications, or cloud-based platforms
  • Basic background in programming, system integration, or solution design

Target Audience

  • Solution architects and technical leads
  • AI engineers, application developers, and automation specialists
  • Product managers and innovation teams driving enterprise AI initiatives
 14 Hours

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